The Opportunity

Are you ready to broaden your HR career? This hybrid People Operations Coordinator role at MHK offers a hands-on opportunity to broaden your People Operations foundation, take on meaningful responsibility, and make a real difference in employees' day-to-day experience. You'll gain exposure across the employee lifecycle - from onboarding, benefits, and leave support to employee communications, surveys, recognition, and HR systems - while partnering closely with experienced People leaders.

If you are organized, curious, service-minded, and eager to expand your HR career, this is a meaningful opportunity to develop practical skills and build confidence in a healthcare technology organization.

Hybrid: This hybrid role is based in Tampa, FL and requires working in the office at least three days per week.

Position Duties

Employee Support and People Systems

Employee support and People systems: Answer routine questions about policies, processes, benefits, and HR systems; route escalations appropriately; support the ATS, benefits platforms, and other People tools; document common processes; and meet service standards for accuracy and responsiveness.
HRIS and employee transactions: Assist in processing employee and contingent labor transactions in Oracle HCM, including hires, changes, transfers, and terminations. Maintain accurate People system records; support data checks, reports, audits, and corrections; and follow confidentiality and retention requirements.

Payroll and Benefits

Payroll and PTO administration: Coordinate accurate payroll inputs, review changes, and resolve routine discrepancies with Payroll and employees. Answer PTO balance questions, set up new-hire accrual rules, and contact system support regarding balance issues.
Benefits administration: Assist in benefits administration, qualifying life events, and annual benefits enrollment. Answer routine questions, route complex issues, send monthly vendor reports, and submit downloaded invoices to Finance.

Employee Lifecycle and Compliance

Onboarding and offboarding coordination: Coordinate orientation schedules, materials, forms, access requests, and completion tracking. Prepare and retain hire and separation documents, complete records and checklists, escalate missing or unusual items, and partner with the People Business Partner on onboarding.
Leave and accommodation support: Provide leave and accommodation forms and process information; track deadlines and records; coordinate with employees, managers, vendors, and the People Business Partner; enter paid leave in payroll; and promptly escalate sensitive or urgent matters.
Immigration and compliance support: Coordinate immigration case documents and status tracking with employees, immigration counsel, and the VP of People. Provide requested reports and records to the third-party AAP/EEO administrator. Do not make sponsorship or legal determinations.

People Programs and Operational Support

People programs and operational support: Create and manage employee surveys; support engagement surveys, communications, and People projects; maintain calendars, directory and organization-chart updates, procedures, request tracking, and deadlines; and flag data errors or process improvements.
Exit interviews and recognition programs: Schedule in-person or remote exit interviews and survey follow-up, summarize themes, and share findings with the People Business Partner and VP of People to determine whether further data gathering is warranted. Coordinate recognition program transactions, surveys, award or reward procurement, and impact tracking.
Additional administrative and office-related tasks as assigned.

Position Requirements

Required Qualifications

1-2 years of experience in HR administration, with hands-on responsibility for maintaining employee records and supporting payroll, benefits, leave administration, and employment documentation.
Strong attention to detail, accuracy, dependability, and follow-through, with sound handling of confidential information.
Clear written and verbal communication and a service-oriented approach to employee questions.
Comfortable learning HR systems and using Microsoft Office, especially Excel, Outlook, Word, and Teams. Oracle HCM, ATS, or benefits-platform experience is a plus.
Ability to organize recurring deadlines, track multiple requests, follow established procedures, and seek guidance when needed.
Professional and service-oriented, with the ability to build trust, communicate effectively, and support employees as internal customers.

Education/Certification Requirement

Associate or bachelor's degree preferred, not required.
PHR/SHRM-CP coursework or certification is a plus.

Preferred Qualifications

Professional experience with some of the following: employee processes and records, payroll and PTO support, benefits administration support, employee leave and accommodations, engagement surveys, immigration support, employee recognition, company policy questions, and HR system support.

Additional Information

Pre-Employment Requirements: All prospective employees must pass a background check and drug screening.

Benefits

At MHK, we support employees with meaningful work, opportunities to grow and benefits designed to promote health, financial security and overall wellbeing. Highlights include:

Health coverage: Medical, dental and vision plans for full-time employees.
Retirement: 401(k) with a generous company match.
Time off: Generous paid time off and holiday policy.
Benefits eligibility: Benefits begin on the first day of the month following employment.
Health and wellness: Exercise and health club reimbursement opportunities.
Dependent care: Monthly dependent care reimbursement opportunities.
Income protection: Short- and long-term disability coverage.
Life insurance: Basic term life and AD&D insurance.