JOB PURPOSE To maintain a vigilant presence ensuring the security and safety of the staff and patrons and adherence to all store policies to the standard of A SURE WIN. REPORTS TO Security Manager DUTIES AND RESPONSIBILITIES 1. Open store promptly at assigned opening time. 2. Ensure store closes as advertised and all end of shift and security measures in place. 3. Maintain a visible presence at the entrance of the store at all times. 4. Assist with the opening/closing procedures of the store in a prompt manner. 5. Open door and greets customers arriving and departing the store. 6. Enforce the rules and regulations of A SURE WIN as standardized by the Gaming Board of The Commonwealth of The Bahamas. 7. Ensure that all “Company” physical assets (furniture, fixture and equipment) are secured at all times. 8. Providing detailed reports on daily activities, irregularities and incidents that might have occurred 9. Patrol the store premises at the beginning and end of shift ensuring the premises is safe and secure. Report losses and damages to Store Manager. 10. Enforce loitering and trespassing polices. 11. Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points. 12. Assist/ direct our Patrons to the appropriate person(s) should any complaints or queries arise. 13. Resolve conflicts; both verbal and physical. 14. Take on the Role of Incident Commander during all emergency incidents in the absence of a Store Manager. 15. Investigate security breaches, incidents, and other alarming behavior. 16. Complete reports by recording observations, information, occurrences, and surveillance activities. 17. Maintain the organization’s stability and reputation by complying with legal requirements. 18. Ensure premise and store are cleaned, work stations are clean and clear at the start and end of shifts. 19. Perform periodic spot checks to ensure store is maintained in a tidy manner. 20. Ensure concession items are neatly displayed and available for customer use. 21. Maintain a positive, empathetic and professional attitude toward customers at all times. 22. Attend ALL meetings and training sessions hosted by the company. 23. Participate in all promotional events hosted by A SURE WIN. COMPETENCIES Below is the list of related knowledge, skills, and abilities required to successfully performs critical work functions and tasks in your role at A SURE WIN. · Passion For Service and Product - Represents one’s position, department and organization both internally and externally professionally and responsibly. Seeks to secure positive interpersonal relations. Treats all people with dignity and respect. Consistently exhibit professionalism in language, demeanor and grooming in according to established standards · Communication - Speaks and writes with clarity and is concise and easily understood. Positively manages body language: facial expression, gestures and physical impact of self when communicating. Listens attentively and asks questions. Conveys information, instructions and ideas clearly. · Functional Skills & Knowledge - Possesses and continually demonstrates knowledge and understanding of all components of their duties, responsibilities, policies, procedures and compliance requirements. Demonstrates technical skills required for the position. Takes full responsibility of own actions . · Dependability/Accountability - Shows up to work on time, and follows instructions. Takes ownership of work. Is reliable, professional and responsible. Adheres to procedures, practices and work schedule. Work is completed accurately and in a timely manner. Demonstrates commitment to professional development. · Teamwork/Collaboration - Demonstrates cooperation and teamwork. Contribute to the team environment by working effectively with others on the team to accomplish work. Treats co-workers with respect, honesty and fairness. Resolves issues effectively and is viewed as a positive team member.