Reservation Department - Minimum 2–3 years of experience in Hotel Reservations, preferably within a 4- or 5-star international hotel. - Previous supervisory or team-leading experience is preferred. - Strong knowledge of hotel reservation procedures, room types, rates, packages, and inventory management. - Proficiency in Opera PMS. - Experience with OTAs, GDS, and online booking channels is an advantage. - Excellent communication and interpersonal skills. - Ability to handle guest requests, complaints, amendments, cancellations, and complex reservations professionally. - Strong organizational skills with the ability to manage multiple tasks and priorities. - Good knowledge of Microsoft Office, especially Excel. - Strong attention to detail and accuracy. - Flexible to work according to operational requirements, including weekends and public holidays when required.