Network & Security Support Engineer

<p><strong><span data-contrast="auto">Network & Security Support Engineer</span></strong><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Where the job is based</span></strong><span data-contrast="auto">: </span><span data-contrast="auto">Remote</span><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Experience – 4-8 years</span></strong><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <p><span data-contrast="auto">The role requires a night shift in UK hours </span><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Who we are:</span></strong><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></p> <p><span data-contrast="auto">Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.</span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">About Kerv Connect Cloud (Part of Kerv Group)</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":120,"335559740":259}"> </span></p> <p><span data-contrast="auto">You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud. </span> <br><span data-contrast="auto">The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Role & responsibilities:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You’ll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur. </span><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work closely with solution architects, functional consultants & clients to understand business processes, requirements, and key objectives.</span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Provide advanced support for network and security incidents & service requests </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Lead implementation of change requests and project tasks </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">The role will include maintenance, software upgrades, hardware replacements. It will also involve resolving emergency P1/P2 incidents that may occur  </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Troubleshoot complex networking/security issues across customer environments </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Manage ISP circuits and liaise with providers as needed </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">Who we are looking for:</span></strong><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">Required Experience & skills: </span></strong><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">4–5 years’ experience in a network & security support role </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience working within ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Hands-on experience in SD-WAN deployment, administration, and troubleshooting, preferably with VMware VeloCloud and Silver Peak</span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Strong knowledge of network security technologies, including Fortinet, Palo Alto, Zscaler, IPS/IDS, Web Filtering, Secure Web Gateways (SWG), and Firewall Policy Management. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Strong understanding of advanced routing and switching protocols, including OSPF, BGP, MPLS, and Layer 2/Layer 3 networking. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience managing and troubleshooting ISP circuits and WAN connectivity issues. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Hands-on experience with Infoblox DDI solutions, including DNS, DHCP, and IP Address Management (IPAM). </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience with network monitoring and observability platforms, including SNMP and API-based monitoring tools. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Experience with load balancing technologies, preferably F5. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Strong hands-on experience with Cisco networking technologies, including enterprise routing, switching, and network troubleshooting. </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Experience with Juniper networking and security solutions, including routing, switching, and firewall technologies.</span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">We’re also looking for people that fit how we work, which is something like; </span></strong><span data-ccp-props="{"201341983":0,"335559739":150,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">happiest working under their own direction, but fully supported when needed </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">an obvious attention to detail, we want you to obsess about the little things!</span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">ability to identify and pick up new processes and software platforms quickly</span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">ability to work effectively with remote teams in India </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">ability to work flexibly to deliver on-time to tight timescales </span><span data-ccp-props="{"201341983":0,"335559738":180,"335559739":0,"335559740":240}"> </span></li> </ul> <p><span data-ccp-props="{"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Don’t take our word for it though, check out our impartial</span></strong><strong><span data-contrast="none"> </span></strong><a href="https://www.glassdoor.co.uk/Reviews/CloudThing-Reviews-E812432.htm"><strong><span data-contrast="none">Glass Door</span></strong></a><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="auto">reviews </span></strong><span data-ccp-props="{"335559739":240}"> </span></p> <p><em><span data-contrast="auto">At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.</span></em><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":180,"335559739":150,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">*Please note: By submitting an application you agree to Kerv Digital’s </span></strong><a href="https://launchparty.cdn.prismic.io/launchparty/16ef41d0-6d80-4a8e-bced-070650b7a384_CT+Recruiterbox+Privacy+Policy.pdf"><strong><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">recruitment policy</span></span></strong></a><strong><span data-contrast="none">*</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":180,"335559739":0,"335559740":240}"> </span></p> <p><em><span data-contrast="auto">At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.</span></em><span data-ccp-props="{}"> </span></p><div class="content-conclusion"><p><strong>You will live the Kerv values…</strong></p> <ul> <li>Think Customer First</li> <li>Team is everything</li> <li>Spread good vibes</li> <li>Build future</li> <li>Do the right thing</li> </ul> <p><em>At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.</em></p></div>