JOB PURPOSE Responsible for accurately processing customer requests, correctly handling cash, upselling products and consistently providing a high level of customer service. to the standard of A SURE WIN. REPORTS TO Store Manager DUTIES AND RESPONSIBILITIES 1. Report to your assigned store at least 15 minutes prior to shift start 2. Open store promptly at assigned opening time. 3. Convey superior, friendly and helpful service in a professional manner. 4. Must be knowledgeable of ALL products (Games) offered by A SURE WIN. Such familiarity ensures that you will be able to walk a customer through the set-up process and provide a clear understanding of the product/game. 5. Ensure float is correct: Counts cash in drawer at the start of the shift and end of every shift. 6. Complete all assigned tasks with efficiency. 7. Mange the Cashier Cage in accordance to the policy and procedures. 8. Adhere to the company Cash Handling policies and procedures. 9. Process customer’s requested transactions ensuring accuracy when posting and correct cash is received and the correct change issued. 10. Process cash payouts and withdrawals ensuring tickets are verified using the system and correct cash is paid out. 11. Issue receipts with ALL -customer transaction. 12. Balance shift transactions; ensuring the cash collected is secured and correct. 13. Verify customer account information in compliance with the standards and procedures of the Compliance Department of A SURE WIN. 14. Report any problems related to interruptions of services provided by the company to the manager for correction. 15. Respond promptly to customer inquiries. 16. Maintain the organization’s stability and reputation by complying with legal requirements. 17. Take the initiative to resolve customer complaints or directs customer's appropriately and follows up to ensure issues are resolved. 18. Ensure workstations are operational and reports all technical issues to Technical Support Department and Store Manager promptly. 19. Maintain a clean store. Performs periodic spot checks to ensure store is maintained in a tidy manner. 20. Ensure concession items are neatly displayed and available for customer use. 21. Monitor supply levels and advises Store Manager of store needs. 22. Vendor orders and deliveries of supplies are accurate in the absence of a manager. (i.e., for every bottle of water taken, one is received). 23. Maintain a positive, empathetic and professional attitude toward customers at all times. 24. Attend ALL meetings and training sessions hosted by the company. 25. Participate in all promotional events hosted by A SURE WIN. 26. Execute all other reasonable duties as directed by manager. FUNCTIONAL COMPETENCIES Below is the list of related knowledge, skills, and abilities required to successfully performs critical work functions and tasks in your role at A SURE WIN. · Passion For Service and Product - Represents one’s position, department and organization both internally and externally professionally and responsibly. Seeks to secure positive interpersonal relations. Treats all people with dignity and respect. Consistently exhibit professionalism in language, demeanor and grooming in according to established standards · Communication - Speaks and writes with clarity and is concise and easily understood. Positively manages body language: facial expression, gestures and physical impact of self when communicating. Listens attentively and asks questions. Conveys information, instructions and ideas clearly. · Functional Skills & Knowledge - Possesses and continually demonstrates knowledge and understanding of all components of their duties, responsibilities, policies, procedures and compliance requirements. Demonstrates technical skills required for the position. Takes full responsibility of own actions . · Dependability/Accountability - Shows up to work on time, and follows instructions. Takes ownership of work. Is reliable, professional and responsible. Adheres to procedures, practices and work schedule. Work is completed accurately and in a timely manner. Demonstrates commitment to professional development. · Teamwork/Collaboration - Demonstrates cooperation and teamwork. Contribute to the team environment by working effectively with others on the team to accomplish work. Treats co-workers with respect, honesty and fairness. Resolves issues effectively and is viewed as a positive team member.