Roles and responsibilities

Troubleshoot and replicate issues related to the product and resolve them.
Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
Have thorough knowledge of the product while continuously working towards the product’s improvement.
Achieve the KPI’S and objectives in the cadence set by the team.
Learn and develop problem solving skill sets for product improvement.
Flexible and receptive to change for continuous product transformation.