Company Description

Spruce InfoTech is a leading information technology firm that provides varied services to help clients change manage and transform their businesses by means of high quality, innovative and cost effective solutions. We provide services to different companies from small scale level to even fortune 500 organizations and guide them in the best possible way to maximize IT investment and also reduce the cost of acquiring new technologies.

Job Description

Role: Production Manager

Location: Montreal, Canada

Corporate and Funding Technology is comprised of three primary areas: Operations & Risk, Corporate and Client Financing. - Operations & Risk helps the Firm’s businesses while maintaining a strong risk profile. The group includes Operations, Funding, Finance and Risk Technology. - Corporate improves our operating environment and is made up of Legal, Compliance & Corporate Governance, Digital & Corporate Communications and Human Resources Technology groups. - Client Financing platforms provide technology and service to our hedge fund and Asia high-net-worth clients. Groups include Prime Brokerage, Private Wealth Management Asia and Counterparty Risk Technology.

Required Experience

Min 3-5yrs Responsibilities: - Monitor, resolve system errors, disruptions. Document resolution. Manage Incident as per ITIL lifecycle. Liaise with upstream data providers to resolve issues. Respond to and solve inquiries and operations requested by users. Document, Review, handling and resolution steps for support scenarios. - Prepare and present stability reports and presentations. Analyze Alert and Stability trends and make recommendations. Investigate root cause of the issues, Inform and educate developers about the cause so that developers and mitigate the root cause. - Automate (1) Resolution of common problems (2) Routine investigations (3) Routine user requests using scripts or available programming platform. Lead reliability or business driven projects. Perform reliability engineering - You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning. - You will troubleshoot issues across the entire stack: hardware, software, application and network. - You will mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues. - You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services. - Represent the SRE organization in design reviews and operational readiness exercises for new and existing services. - Participate in on-call rotation and periodic conference calls with other specialists from other time zones. Required Experience: Hands on experience with UNIX - Hands on experience with SQL based database - Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB - Excellent analytical and communication skills - Ability to prioritize and willingness to take ownership - Problem solving mindset and solution enabler - Great Problem trouble shooting and debug ability - Familiar with Financial Products like Equity and Fixed Income, securities, different type of risks in an investment bank, Trade flow - Should be able to contribute in system design and architecture with strong database knowledge.

Desired Skills

Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby - Knowledge of Configuration Tools such as Puppet, Chef, Ansible and Git hub - Experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace - Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on. - Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack, understanding of how applications are affected by the above, and ability to debug same. - Generally speaking, practical experience running large scale online systems is always an advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.