It's fun to work in a company where people truly BELIEVE in what they're doing!

The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.

Minimum requirements

Matric / Grade 12 / NQF 4 equivalent
12-18 months face-to-face customer service experience
Driver's License

Competencies

Customer service centric

Self-driven  

Basic computer literate (MS Office) 

High energy levels 

High attention to detail 

Ability to think on your feet when resolving problems 

Sense of urgency 

Professional 

Analytical skills 

Good communication skills 

Key responsibilities

Customer Service  

Deliver informal and formal feedback 

Manager Customer Complain Chart 

Store Standards 

Ensure SOPs are adhered to

Communication 

Provide informal and formal feedback 

Training 

Provide training on Customer Complaints Chart 

Store Audits 

Social Responsibility

Informal and formal feedback 

Local Newspaper 

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Closing date: Friday 06 November 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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