About Froda

Founded in 2015, Froda’s mission is to democratize access to financing, giving small businesses the same growth opportunities as large ones. Through digital innovation, we’ve transformed the loan process from months to minutes, offering fair, fast, and accessible financing. Now, through embedded lending, we’re integrating our technology with global banks and fintechs, building the next generation of lending infrastructure. Join us in creating opportunities for small businesses to invest in their ideas to the best possible terms. You’ll communicate with customers, follow up on overdue payments, and support them in understanding available payment options. Over time, you’ll gradually take ownership of your own cases and develop your expertise in collections and financial operations. What You’ll Do

Your responsibilities will include:

Managing customer communication via phone, email, and digital channels

Following up on overdue payments and explaining payment plans and terms

Registering and maintaining customer and case information in internal systems

Identifying risk signals and escalating cases when needed

Ensuring work is carried out in line with laws, regulations, and internal policies

Collaborating with colleagues and contributing to improvements in processes and ways of working

Who You Are

You combine empathy with structure and are comfortable communicating with customers in different situations. You approach challenges with a solution-oriented mindset while maintaining professionalism and respect in customer dialogue. You work in a structured and detail-oriented way, take responsibility for your work, and are eager to learn and develop in your role. At the same time, you feel comfortable handling challenging conversations and value collaborating with others to achieve the best outcomes for both customers and the team. Over time, you may grow into more independent collections responsibilities or specialist roles within Collections, Credit, or Risk. What’s in it for You

At Froda, you’ll be part of a fast-growing fintech company where your work directly supports entrepreneurs across Europe. We combine the energy of a scaling tech company with a collaborative and supportive culture. Furthermore, you’ll get:

A learning-focused role with clear onboarding and coaching

The opportunity to work in a modern, data-driven fintech environment

Competitive compensation and benefits

A collaborative team and supportive culture

Application and Process

Along with your application, you'll have the opportunity to answer a few short questions about your background and what interests you about Froda. They're optional, but we hope you'll take a few minutes to answer them. We really want to learn more about you, and your answers give us a more complete picture than a CV alone. We review applications on a rolling basis and will close the recruitment once we’ve found the right match. We look forward to hearing from you.