Company Description

365 Care Group, your reliable outsourcing and IT services partner, is dedicated to delivering innovative solutions to support our clients in reaching their objectives.

Job Description

We are looking for Security Operations Executive (Call Center) who can perform the following tasks:

Perform daily Control Room Operations
Take Employees calls and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site or using the products or services
Shift confirmation messages from staff on daily basis
Updates Employee duties times through Roster Management System
Identifying, escalating priority issues and reporting to the high-level management.
Anticipate escalation and take over calls when needed
Other duties as assigned
Required training will be provided

Qualifications

English Communication Skills
Data Management/Office Organization Skills
Problem Solving Skills
Attention to detail
Professionalism
Multi-tasking