Company Description

What makes us different?

Traditionally, leasing has been the only practical vehicle for obtaining a commercial grade copier (or MFP). Purchasing one is simply too expensive for the average business. We offer an alternative that is much more cost effective and convenient than traditional leasing.

The Flex Advantage Program

The Flex Advantage Program is designed to have ALL of the advantages of a traditional lease without ANY of the baggage that comes with a lease.

We offer Color and B&W MFP’s \ Copiers to the business community. Each MFP is fully loaded and has the ability to Print, Copy, Scan (email or folder), fax, duplex and staple.

On-site service and support – Parts – Labor – Toner – EVERYTHING is included.

Minimum Approval Process involved – no financing needed.

Let’s face it. If you’ve been in a lease, you know there are surprises that happen that most people may not have realized when they signed the lease.

Surprise fees for paperwork processing or filing fees on your invoice from the leasing company.

Surprise Property Tax Bill at the end of the year costing you an extra $15 – $20 per month.

How about when the cost per page increases each year and doubles by the time you reach the last year of the term of the lease – ouch!

The Flex Advantage Program doesn’t include any of those surprises – What you sign up for is exactly what you pay each month.

You can upgrade or downgrade your copier at any time without fee or penalty – when your business needs change – we change with you.

You can cancel the contract with 30 days’ notice – not possible when you are in a lease – Remember, the leasing company wrote a check to the copier company – they are not letting you out until they have collected every payment.

Service! Everyone claims to have great service but we put our money where our mouth is… If our customers didn’t love our service, we would have no business because we allow them to leave. That’s not an option when you are locked into a lease.

We fix any problems with the machine quickly and free. Next Day On-Site Service – average response time – 4 hours!

All Service and Toner is INCLUDED in the monthly cost.

We offer 36, 48 or 60 month options just like a lease – the difference is that our contract can be cancelled for any reason – the other difference is that unlike a lease that give you the option to purchase the equipment at the end of the term, under the Flex Advantage Program you own the MFP at the end of the term. No buyout required.

Remember, when you sign a lease, the copier company and the Sales Rep are paid 100% by the leasing company. They can’t make any more money for the remainder of the term (3 – 5 years). They are typically paid and gone.

Our Reps stay involved the entire time your equipment is installed. Our reps only get paid each month when a satisfied customer makes the monthly payment. Our reps are rewarded for staying involved and building a relationship from beginning to end.

Job Description

Typical Job Description:

The technicians will be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

The Printer Technician will provide technical assistance with the installation of new machines. The professionals have to monitor the machines for quality issues. It is the responsibility of the Printer Technician to place order for additional parts and supplies to refill the inventory. They have to set aside parts and supplies depending on the number of machines. The technician has to maintain a record of issues and solutions.

The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition. The professional has to handle customer issues as quickly as possible. They have to assist the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.

Job Responsibilities :

A Printer Technician’s first and foremost duty is to install the printers and configure them on the network. If supplemental parts are required to keep the printer running, the Printer Technicians might be responsible for the procurement and installation of those parts.

Technicians have to ensure papers are loaded correctly in all printers to minimize paper jams and reduces maintenance calls. In case of a mechanical issue, the Printer Technician repairs and replaces faulty parts.

Keeping track of the ink levels in the printer cartridges on a daily basis allows the Printer Technician to replace ink cartridges as necessary.

The Printer Technician must know how to maintain laser printers by keeping aware of new software applications as well as advancements in laser printing hardware. It is the Printer Technician’s responsibility to perform regular maintenance activity at times when that maintenance will not interfere with regular production work.

Apart from the regular servicing and replacement, the Printer Technician might also troubleshoot network configuration issues for the network printers to function properly. Technicians will be Coordinating with the Information Technology Department to address any upgrade of their antivirus and network patches to ensure security.

Qualifications

Educational Background :

Candidates with a High School Diplomas, Electronics or Computer Associates Degrees will be preferred.

Certifications:

candidates who have with earned industry and vendor certifications. The CompTIA awards PDI+ certification to applicants who show proficiency in basic maintenance of printers, fax machines, and copiers. There are other certifications awarded by other manufacturers: HP, Xerox, Konica, Lexmark and Canon that are specific to company requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.