Job Description

JOB TITLE : Customer Service Representative

Job ID : 7426227

Client : Luxottica

Job Type : 6 months (Temp to hire)

Location : Mason, OH

MAJOR DUTIES AND RESPONSIBILITIES:
• Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
• Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
• Interface with providers to verify member eligibility and authorize services
• Review claims details, research payment issues, investigate provider network details
• Use system tools as appropriate to escalate issues between the various functional areas within EyeMed
• Must meet Customer Care Center productivity and quality goals

COMMUNICATION WITH OTHERS:
Internal – Call Center associates and other EyeMed functional areas
External – Members/Providers

TRAINING HOURS: 10:00am - 6:30pm (apprx 3 weeks) / Monday - Friday
CONTRACTOR SHIFT HOURS: 10:00am - 6:30pm (after training) / Monday - Friday PERM HOURS: 11:30am - 8:00pm (after conversion) / Monday - Friday

Qualifications

EXPERIENCE
• Call Center experience preferred
• 1 – 2 years of experience in a professional business environment preferred
• Knowledge of vision benefits and/or insurance industry a plus

SKILLS & QUALIFICATIONS:
• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the callerâ€™s situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively

EDUCATION
• High School diploma required
• College or University degree (preferred )

Additional Information

All your information will be kept confidential according to EEO guidelines.