Associate Customer Support: Japanese
RMJ Consulting | Associate Customer Support: Japanese Search for: Search Button About Life at RMJ Consulting Core Business Professional Placement Training & Coaching IT Consultancy & Services Careers At RMJ Consulting Why work with RMJ Consulting Explore Jobs Contact About Life at RMJ Consulting Core Business Professional Placement Training & Coaching IT Consultancy & Services Careers At RMJ Consulting Why work with RMJ Consulting Explore Jobs Contact Associate Customer Support: Japanese RMJ Consulting Contract Kuala Lumpur Posted 4 months ago Handle live contacts of customers and provide appropriate solution to their queries. Responsibilities: Handle phone calls with customer queries and provide resolution to end users Escalate priority issues per Client specifications to the immediate lead as applicable Provide inputs on process changes and best practices. Stay updated with new updates, process changes and updates. Maintain Exemplary Attendance and Punctuality Any Ad-hoc responsibilities as designated by the supervisor Key Deliverables (KRA Measure) Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete 9 hours of staffed time on all rostered days Handle contacts while maintaining KPI targets as per agreed limits Applicant’s Specifications & Qualification: Excellent customer service skills Excellent verbal communication skills in Japanese Passionate towards serving the customer and displays high levels of customer obsession Open to work in rotational and night shifts Candidate must be college or vocational school graduates or possess comparable work experience Hiring approach: Candidates must complete the 2 assessments and typing test (screenshot of the score is required) RMG Pre-screening Ops round (1 ~ 2 rounds) Job Features Experience 7 to 8 years Education University Graduate Visa Will be provided Language Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable) Apply Online A valid email address is required. A valid phone number is required. Male Female Apply Now Certifications We're Top50 Firms Headquarters A-28-3A, Menara UOA, 5, Jalan Bangsar Utama 1, Bangsar, 59000 Wilayah Persekutuan Kuala Lumpur, Malaysia +603 2201 2430 info@rmjconsulting.com.my Life at RMJ Consulting About Core Business Professional Placement Training & Coaching IT Consultancy & Services Careers Follow Us Newsletter Sign up First Name Last Name Email Address* Leave this field empty if you're human: © Copyright 2022 | RMJ Consulting | All Rights Reserved.