Cim Finance is a leading non-bank financial institution in Mauritius, where we empower lives through inclusive finance. With nearly four decades of experience in Mauritius, we’re building the future of financial services through innovation, technology and talented people. Guided by our PACE values of Passion, Agility, Collaboration and Excellence, we offer an inclusive workplace where you can grow, contribute and make an impact.

Are you an experienced leader who is passionate about customer service excellence and developing high-performing teams? Join CIM Finance and play a key role in leading our Contact Centre operations while ensuring exceptional customer experiences across every interaction.

Responsibilities:

Lead, coach and motivate a team of Contact Centre colleagues to deliver excellent customer service and achieve performance targets.
Monitor service levels, quality standards, customer satisfaction, productivity, and operational performance.
Conduct regular one-to-one sessions, provide constructive feedback, and support the development of team members through coaching and training.
Drive continuous improvement by identifying operational efficiencies, service enhancements, and customer experience opportunities.
Manage escalations, customer complaints, workforce planning, and roster scheduling to ensure smooth daily operations.
Support strategic projects and act as a backup to the Contact Centre Manager when required.

Profile

Diploma in Management, Business Administration, or a related field would be an advantage.
Minimum 5 years' experience in a Contact Centre or similar customer service environment, including people management responsibilities.
Strong leadership, coaching, communication, and problem-solving skills.
Customer-focused, results-oriented, and able to thrive in a fast-paced environment

Why Join Us?

At CIM Finance, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to grow. We celebrate diversity and welcome applications from individuals of all backgrounds, experiences, and perspectives.

What We Offer:

Empowering learning and career advancement opportunities
Annual leave from day one and flexible work arrangements
A strong focus on employee well-being and engagement
Competitive rewards, benefits, and recognition programmes
Access to wellness initiatives and in-house fitness classes and indoor games.
Exclusive preferential staff rates and employee perks

CIM Finance is an Equal Opportunity Employer. We believe that our diversity is our strength and are committed to providing equitable opportunities for all.