JOB PURPOSE The IT Assistant Manager supports the IT Manager with installation and maintenance of the computer hardware, software and network systems of A SURE WIN. The IT Assistant Manager must manage the network. Also, the IT Assistant Manager is required to assist in developing a team of IT professionals through hiring, training and managing. REPORTS TO Senior IT Manager DUTIES AND RESPONSIBILITIES 1. Assist in configuring the existing network to encompass existing and new gaming platforms. 2. Aide in the development and implementation policies and procedures for electronic data processing and computer systems operations and development. 3. Assist in developing the budget for the IT Department detailing the technological needs/requirements of the organization. 4. Perform troubleshooting tasks to diagnose and resolve problems such as debugging, repair or updating and replacement. 5. Perform regular service checks in accordance with the departments service schedule. 6. Respond to all maintenance calls from the store operations 7. Provide information about accessing the various software and network operating systems. 8. Manage the service log. 9. Ensure that all hardware is properly stripped prior to disposal and recorded to the Asset Register. 10. Identify equipment shortages and make the requisite equipment recommended purchases. 11. Participate in all company promotional activities 12. Assist in all other reasonable duties that may be assigned. FUNCTIONAL COMPETENCIES Below is the list of related knowledge, skills, and abilities required to successfully performs critical work functions and tasks in your role at A SURE WIN. Passion For Service and Product a) Is always generous to the customer and inspires genuine, voluntary, unscripted acts of kindness in self and others that create memorable and differencing experiences b) Is able to read the customer intuitively and anticipate needs before they even arise or are requested, asks questions to check understanding of issues c) Resolves problems and responds to complaints gracelessly and efficiently d) Encourages a culture within the organization of continuous improvement and enhancement for service delivery standards and product, trends and innovation in the gamining industry Innovation and Creativity a) Maintains agility by continually keeping up to date with service and product innovations within the gaming industry b) Champions continuous improvement, facilitate the implementation of breakthrough ideas c) Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing business Communication a) Is open, caring and sensitive, and uses appropriate language and modifies communication style and approach to the situation and individual; tries a different approach if the first does not work. b) Delivers complex messages clearly with sensitivity to others needs, culture, background and knowledge c) Positively impact others (spoken and written); knows what to communicate and what not to communicate d) Asks effective probing questions to get to the heart of a matter e) Effectively targets communications to the needs of different audiences, identifies appropriate strategies for engaging different generations and cultures f) Respects confidentiality of messages and audiences and deals with sensitive information in an appropriate way Planning and Organizing a) Prioritizes tasks to be achieved and determines necessary resources to achieve short term and day to day activities for self and others b) Distinguishes the important from the urgent to meet objectives and generates action lists to break down tasks and activities, creating clarity for team members and setting expectations c) Manages times of self and staff members, effectively communicates and delegates tasks deploying resources in an efficient manner d) Recognizes when sticking to the plan is necessary and when it needs to be adapted to accommodate changing situations and guest needs e) Makes a realistic assessment of what can be achieved on a week by week basis and develops and implements plans to achieve it. People and Team Leadership a) Involves the team in decision making and builds a sense of team ownership of goals and actions b) Promotes a culture of healthy and constructive debate within meetings to allow challenges, and ensure all viewpoints are heard before moving to a decision c) Effectively delegates tasks and responsibilities and empowers team members to act, supporting their decision d) Is fair and equitable; holds a people accountable for work promised, and uses both formal and informal mechanisms to review and effectively manage performance e) Recognizes and is sensitive to individuals may be out of their depth and takes corrective action f) Fosters trust between team members and encourages openness and honestly in all communications g) Builds a diverse team with complementary skills and inspires the team around the importance of their role within the larger organization. h) Helps team members through periods of change by providing clear aims, communication and support. i) Grow Team members through innovative ideas, technology and learning. Objective Problem Solving a) Identifies root causes of departmental problems using own knowledge, experience and intuition b) Looks beyond common or previously tried approaches to identify possible alternative solutions and evaluates these accordingly c) Uses food judgement and consults with others where appropriate to ensure proposed solution is effective and optimal in respect of cost, customer experience and other relevant factors d) Is able to analyze all available information. Knows when to mentor, coach, train or delegate to develop individuals. e) Uses experience to ‘think outside the box’ and ‘by the books’ way of thinking. Business Acumen a) Knows and understand what the goals and strategy of the broader organization are, understands the industry and own department’s role and contribution to the organizational financial success. b) Lend the necessary knowledge to convey the vision of the company to our team members and leaders. c) Knows the cost of resources and how to utilize them for better returns. d) Generates new ways to increase revenue or reduce costs. e) Introduces efficiencies that are measurable and make a positive impact on the operation. f) Deepening your knowledge that will enable you to develop and perhaps enhance the way business is done.