N-iX is looking for a talented Middle Support Engineer to join our team!&nbsp;&nbsp; Our client is one of Europe's fastest-growing mobile companies with 6 million active customers, 1,000 employees worldwide, and operations in five countries. The client is using the mobile virtual network operator business model. Responsibilities: <ul> <li>User requests management: fix the data to resolve a problem for specific customers</li> <li>Incident management: handling customer complaints, P1,P2,P3. Root Cause analysis</li> <li>Problem management (highlight issues which appear often)</li> <li>Jira bug/task creation</li> <li>System improvements advising</li> <li>Hands on Alerting/Monitoring; review and improve existing alerting</li> <li>Creating and updating documentation (business flow and how things are working under the hood)</li> <li>Cross team (tech/business) communication</li> <li>Post-incident analysis (Report preparation, script creation for affected data issue resolving)</li> <li>Data quality check (fixing data inconsistency/discrepancy)</li> </ul> Requirements: <ul> <li>2+ years of experience working with incidents/customer support</li> <li>Strong experience in writing complex SQL queries</li> <li>Skills in reading logs, making root cause analysis (AppInsights, Kusto Query Language)</li> <li>Good level of written and spoken English</li> </ul> Goals: <ul> <li>Resolving tickets raised by customers quickly, within maximum 2 business days</li> <li>Reducing alerts amount</li> <li>Improving service quality by increasing monitoring time</li> <li>Speed up issue investigation</li> <li>Share information in the team</li> <li>Improve daily support activities</li> </ul> Would be a plus: <ul> <li>MS CRM / MS CRM Web service</li> <li>GIT / Azure DevOps</li> <li>ITIL</li> <li>IIS</li> <li>Azure: LogicApps/Functions, Service Fabric, API Apps, AKS, Redis</li> <li>Basic scripting or programming skills (e.g., PowerShell, Python, C#) to support troubleshooting, automation, and operational activities</li> </ul><div class="content-conclusion">We offer*: <ul> <li>Flexible working format - remote, office-based or flexible</li> <li>A competitive salary and good compensation package</li> <li>Personalized career growth</li> <li>Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)</li> <li>Active tech communities with regular knowledge sharing</li> <li>Education reimbursement</li> <li>Memorable anniversary presents</li> <li>Corporate events and team buildings</li> <li>Other location-specific benefits</li> </ul> *not applicable for freelancers</div>