Company Description

Since 2000, Microtel Technology has been in the forefront of providing Customer Engagement Solution (CES) in the region. We provide a wide array of CES solution ranging from Contact Center Infrastructure, Unified Communications, Customer Relationship Management (CRM) and Artificial Intelligence (AI) Solutions. We are now looking for motivated and driven individuals to join our dynamic team in Microtel.

Our Products
Microtel Technology product range comprises of:

Contact Center Solutions
Workforce Optimization
CRM Solutions
Communication Headsets
Voice Logger
Unified Communications
Nubitel Cloud Communication Solutions

Our Team
Microtel Technology is managed by a team of dedicated professionals. People who are passionate about their work and at the same time knowledgeable and experienced in telecommunication solutions.

Our Commitment
In Microtel Technology, we pride ourselves in our products, professionalism, customer-driven approach and integrity in the manner we conduct our businesses as we strive to be a leading provider of innovative telephony solutions in our markets.

Job Description

Install and configure Server Operating Systems (Linux and Windows).
Develop, maintain and document the installation and configuration procedures.
Contribute to and maintain system standards.
To provide the end to end application support and maintenance to our existing customers.
Coordinate with team, documentation, implementation, training and support
Prepare, update and deliver regular project status updates (UAT/SIT)

Qualifications

Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.

Technical Skills:

Knowledge of networking concepts like Firewall Configuration, Switch Configuration, LAN Troubleshooting, Network Tracing, WAN etc.
Basic knowledge of database- MSSQL / MySQL will be an advantage.
Basic knowledge in IP Telephony & VoIP System (TCP, UDP, RTP etc) will be an advantage.
Basic knowledge of Microsoft Server 2012 and above.
Basic knowledge of Windows Server Features such as AD configuration, DBS configuration etc.
Basic knowledge of SAN/NAS Storage configuration.

Essential Skills:

Team player with good interpersonal and communication skills.
Excellent analytical skills and high level of aptitude.
Able to commit to after office hours standby duties when required.
IT Support experience will be an advantage.
Independent, passionate, resourceful and able to work with minimum supervision.
Able to start work immediately or with short notice.