At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Dental Care - Fifth Ave - Chambersburg

Dental Insurance Specialist

Full Time | Monday-Friday | No Weekend or Holidays

Keystone Dental Care is seeking a detail-oriented, customer-focused Dental Insurance Specialist to support our growing dental practice. This role is responsible for insurance verification, prior authorizations, patient scheduling, payment processing, and maintaining accurate patient records while helping ensure a positive patient experience and efficient office operations.

Working under the supervision of the Director of Dental Care Services, the Dental Insurance Specialist is responsible for maintaining efficient patient flow, supporting administrative operations, and assisting the dental team in delivering high-quality patient care.

Key Responsibilities:

Process and manage insurance verifications and prior authorizations
Coordinate patient payment agreements and answer billing-related questions
Post insurance and patient payments accurately and timely
Schedule and confirm patient appointments
Maintain accurate patient records, charts, logs, and reports
Assist patients with insurance and coverage inquiries
Support the dental team in expediting patient care whenever possible
Help ensure efficient patient flow throughout the dental practice
Other administrative and patient service duties as assigned

Qualifications:

High school diploma or GED required
Minimum of two years of experience in a dental office
Knowledge of dental insurance plans, prior authorizations, and insurance verification processes required
Experience maintaining patient records and using dental practice management software preferred.
Strong organizational, communication, customer service, problem-solving, and multitasking skills.
Detail-oriented team player with the ability to thrive in a fast-paced environment.
Demonstrated commitment to professional growth and providing exceptional patient service.

Keystone Health is an Equal Opportunity Employer