Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position Overview You'll join LevelUp to support a global provider of accounting and audit software as it launches a new AI product to its existing customers. You'll be the first person those customers talk to when they're ready to buy: helping them choose the right package and complete their purchase, mainly through live chat and email, and sometimes by phone. You'll also run outbound campaigns to existing customers based on how they use the product, such as reaching out when they're close to their usage limit, haven't started using it yet, or look ready for a bigger package.