What you’ll do

Fairground Direct operations

Keep the pipeline healthy: monitor capacity across the team and coordinate with partners to stay ahead of demand.
Maintain data quality: make sure everything reaching the team is accurate, clean, and compliant.
Run day-to-day operations: keep the team organized, staffed, and focused on the right priorities.
Uphold quality standards: review outcomes for accuracy and make sure results are attributed correctly.
Support scheduled meetings: resolve issues quickly and escalate when needed.
Own performance reporting: track key metrics and explain what’s driving changes.

Fairground Data customers

Own every customer request: respond quickly and clearly across channels, and see each one through.
Find the root cause: understand what the customer is actually experiencing before you answer.
Escalate issues cleanly: document problems thoroughly and partner with Engineering and Product until they’re resolved.
Close the loop: follow up proactively so nothing goes cold on your watch.

What we’re looking for

3+ years’ experience in product operations customer success, or a deeply-technical customer-facing team, ideally at a SaaS company
Excellent communication skills: Ability to convey information clearly and concisely,
Ownership. You come with “here’s what’s broken and here’s what I did about it,” not just the first half.
AI fluency. You use AI-native tools daily to speed up your work and automate the repetitive parts.
Comfort with ambiguity. You loop people in early and do well where the process doesn’t exist yet.

Product Operations Associate