End User Support Technician

<div class="content-intro"><div style="width: 100%; height: 120px;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://sfm2.wpenginepowered.com/wp-content/uploads/2025/03/SOROS.png" alt="" width="439"></div></div><p><strong><span data-contrast="auto">Company Overview</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With $28 billion in assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience when it’s not. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long-term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teams operate with autonomy, while cross-team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long-term success. This culture of continuous growth and constructive debate fuels innovation and drives efficiencies.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, we remain committed to our mission, ensuring a meaningful, lasting impact. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Team Overview</span></span></strong><span data-ccp-props="{"134245418":true,"335551550":6,"335551620":6,"335559739":60,"469777462":[302,533,749,1152,1440,2160,2880,3600,4320,5040,5760,6480,7200,7920,8640,9360,10080,10800],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p> <p><span data-contrast="auto">The End User Support (EUS) team provides 24x7 support globally and has a total of 4 support staff, New York City (2), Greenwich (1), and London (1) and report to the End User Support manager.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Job</span><span data-ccp-parastyle="heading 2"> Overview</span></span></strong><span data-ccp-props="{"134245418":true,"335551550":6,"335551620":6,"335559739":60,"469777462":[302,533,749,1152,1440,2160,2880,3600,4320,5040,5760,6480,7200,7920,8640,9360,10080,10800],"469777927":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"469777928":[1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1]}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="paragraph" data-ccp-parastyle-defn="{"ObjectId":"aaed607e-c2a3-5841-9fb4-41037bfa0faf|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",268442635,"24",469777842,"Times New Roman",469777843,"Times New Roman",469775450,"paragraph",201340122,"2",134233614,"true",469778129,"paragraph",335572020,"1",134233118,"true",134233117,"true",469778324,"Normal"]}"> As part of the EUS team at SFM, the End User Support Technician </span><span data-ccp-parastyle="paragraph">is responsible for</span><span data-ccp-parastyle="paragraph"> directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in </span><span data-ccp-parastyle="paragraph">assisting</span><span data-ccp-parastyle="paragraph"> to troubleshoot and en</span><span data-ccp-parastyle="paragraph">sure end use</span><span data-ccp-parastyle="paragraph">r system and application reliability but also rolling out both desktop and other infras</span><span data-ccp-parastyle="paragraph">tructur</span><span data-ccp-parastyle="paragraph">e projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":6,"335551620":6,"335557856":16777215,"335559738":0,"335559739":0}"> </span></p> <p><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Location: NY</span><span data-ccp-charstyle="normaltextrun">C</span><span data-ccp-charstyle="normaltextrun"> – 5 days a week in the office.</span><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{"ObjectId":"920dbcde-2834-5e15-a5fa-062170b236ba|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"eop",201340122,"1",134233614,"true",469778129,"eop",335572020,"1",469778324,"Default Paragraph Font"]}"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":6,"335551620":6,"335559738":0,"335559739":0}"> </span></p> <p><strong><span data-contrast="none">Major Responsibilities</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":60}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Ensure that customer inquiries are handled promptly and </span><span data-ccp-charstyle="normaltextrun">effectively</span><span data-ccp-charstyle="normaltextrun"> and that customer issues are resolved in </span><span data-ccp-charstyle="normaltextrun">a timely</span><span data-ccp-charstyle="normaltextrun"> and satisfactory manner.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Maintain and support</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">telephony</span><span data-ccp-charstyle="normaltextrun">,</span><span data-ccp-charstyle="normaltextrun"> conference room setups, and printers.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="paragraph">Log all work clearly and consistently in </span><span data-ccp-parastyle="paragraph">our</span><span data-ccp-parastyle="paragraph"> ticketing system, including steps taken and resolution</span><span data-ccp-parastyle="paragraph">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Inventory and record keeping of all applications and desktop hardware.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Maintain adherence to our existing change control and documentation process.</span><span data-ccp-charstyle="eop"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto">What We Value  </span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559739":60}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">1</span><span data-ccp-charstyle="normaltextrun">-2</span><span data-ccp-charstyle="normaltextrun"> years in a Microsoft-based end user support role</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">preferred</span><span data-ccp-charstyle="normaltextrun"> (can include internship experience)</span><span data-ccp-charstyle="normaltextrun">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Bachelor’s degree in</span><span data-ccp-charstyle="normaltextrun"> computer </span><span data-ccp-charstyle="normaltextrun">science or other relevant</span><span data-ccp-charstyle="normaltextrun"> fields preferred</span><span data-ccp-charstyle="normaltextrun">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Experience </span><span data-ccp-charstyle="normaltextrun">with</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">supporting </span><span data-ccp-charstyle="normaltextrun">any </span><span data-ccp-charstyle="normaltextrun">Microsoft technologies </span><span data-ccp-charstyle="normaltextrun">including</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">Microsoft Office</span><span data-ccp-charstyle="normaltextrun"> apps</span><span data-ccp-charstyle="normaltextrun">, Windows 10/11</span><span data-ccp-charstyle="normaltextrun">, Teams, OneDrive.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Excellent written and oral communication skills along with collaborative team skills are </span><span data-ccp-charstyle="normaltextrun">required</span><span data-ccp-charstyle="normaltextrun">.</span><span data-ccp-charstyle="eop"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="eop">Basic troubleshooting skills and mindset, with the ability to </span><span data-ccp-charstyle="eop">identify</span><span data-ccp-charstyle="eop"> problems and suggest relevant meaningful resolutions.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="paragraph">Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first)</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Experience in </span><span data-ccp-charstyle="normaltextrun">any </span><span data-ccp-charstyle="normaltextrun">automation</span><span data-ccp-charstyle="normaltextrun">, </span><span data-ccp-charstyle="normaltextrun">scripting</span><span data-ccp-charstyle="normaltextrun"> language</span><span data-ccp-charstyle="normaltextrun">s</span><span data-ccp-charstyle="normaltextrun">, </span><span data-ccp-charstyle="normaltextrun">or </span><span data-ccp-charstyle="normaltextrun">PowerShell </span><span data-ccp-charstyle="normaltextrun">basics</span><span data-ccp-charstyle="normaltextrun"> a plus.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto"><span data-ccp-charstyle="eop">Prior </span><span data-ccp-charstyle="eop">internships or </span><span data-ccp-charstyle="eop">experience in Finance or trading environment</span><span data-ccp-charstyle="eop">s</span><span data-ccp-charstyle="eop">, or retail experience</span><span data-ccp-charstyle="eop"> a plus</span><span data-ccp-charstyle="eop">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li> </ul> <p><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto">We anticipate the base salary of this role to be between $75,000-$85,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.  </span><span data-ccp-props="{"201341983":2,"335559685":0,"335559739":0,"335559740":20}">SFM also offers eligible employees a benefits package that includes health insurance, life and disability insurance, retirement benefits, paid leave and other employee benefit programs, subject to applicable eligibility requirements and the terms of the relevant plans and policies</span></p> <p><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559685":-90,"335559737":-540,"335559739":160,"335559740":259}"> </span></p> <p style="text-align: center;"><strong><span data-contrast="auto">In all respects, candidates need to reflect the following SFM core values:</span></strong><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559685":0,"335559737":-540,"335559739":160,"335559740":259}"> </span></p> <p style="text-align: center;"><strong><span data-contrast="none">Smart risk-taking   //   Owner’s Mindset   //   Teamwork   //   Humility   //   Integrity    </span></strong><span data-ccp-props="{"201341983":0,"335551550":2,"335551620":2,"335559685":0,"335559737":-540,"335559739":160,"335559740":259}"> </span></p>