Field Service Technician

<p><strong>Firmus Technologies</strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Firmus Technologies is a global </span><span data-ccp-parastyle="FIR Body">leader</span><span data-ccp-parastyle="FIR Body"> pioneering the development </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and operation of efficient AI infrastructure across Asia Pacific.</span><span data-ccp-parastyle="FIR Body"> </span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">combining </span><span data-ccp-parastyle="FIR Body">cutting-edge</span><span data-ccp-parastyle="FIR Body"> technology with a steadfast commitment to sustainability.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">At Firmus, we are unique in our approach. We design, build, and </span><span data-ccp-parastyle="FIR Body">operate</span><span data-ccp-parastyle="FIR Body"> a new class of digital </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">the boundaries of multi-generational liquid cooling systems, energy management, AI software </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">orchestration, and construction. For our customers, this approach allows us to make every watt </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">count and deliver low-cost AI tokens globally.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Firmus AI Cloud</span></strong><span data-ccp-props="{"469777462":[955],"469777927":[0],"469777928":[1]}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="FIR Body" data-ccp-parastyle-defn="{"ObjectId":"baa2b379-a6d3-56f4-af2b-6a08de9434e5|1","ClassId":1073872969,"Properties":[469777841,"Aeonik",469777842,"Aeonik",469777843,"Aeonik",469777844,"Aeonik",469769226,"Aeonik",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",268442635,"20",335551500,"197122",335559740,"264",201341983,"0",335559738,"145",469775450,"FIR Body",201340122,"2",134234082,"true",134233614,"true",469778129,"FIRBody",335572020,"1",469778324,"Body Text"]}">Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">to deliver energy-efficient AI </span><span data-ccp-parastyle="FIR Body">compute</span><span data-ccp-parastyle="FIR Body"> at scale to customers.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="FIR Body">It empowers developers, enterprises, educational institutions, and government users to train and </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">and applications, we are committed to delivering a cloud experience that is market-leading, </span></span><span data-contrast="none"><span data-ccp-parastyle="FIR Body">proprietary, and built to scale.</span></span><span data-ccp-props="{"201341983":0,"335559738":145,"335559740":264}"> </span></p> <p> </p> <h3 class="p1"><strong>Why Firmus?</strong></h3> <p class="p1">As an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry and be part of shaping what this industry looks like for decades to come.</p> <p class="p1">We are founder-led, not a big corporate. Decisions happen fast, our leaders are accessible, and there's minimum bureaucracy between you and the work. Ownership comes early. Whatever your role, you will have a direct line to outcomes, helping shape how the business grows as we scale nationally across a long-term, large-scale roadmap. </p> <p class="p1">Work alongside founders and experts in AI infrastructure, energy systems and next-generation compute.</p> <p class="p1">What we build here has impact beyond the business. Our AI Factories are designed to operate as assets to the energy grid to actively strengthen the communities and regions they operate in rather than drawing from them.</p> <p class="p1">Considering applying? You don't need a perfect background to join our team. If you're driven and curious, there's a path for you. We back our people to grow into new domains and take on challenges beyond their previous experience.</p> <p> </p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">ROLE SUMMARY</span></span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">The Field Service Technician is a hands-on team player who will play a crucial role in ensuring the efficient deployment, operation, maintenance, and repair of our </span><span data-ccp-parastyle="No Spacing">HyperCube</span><span data-ccp-parastyle="No Spacing"> systems. The ideal candidate will </span><span data-ccp-parastyle="No Spacing">be responsible for</span><span data-ccp-parastyle="No Spacing"> keeping our site operations running smoothly through providing high quality technical support, troubleshooting issues, and </span><span data-ccp-parastyle="No Spacing">maintaining</span><span data-ccp-parastyle="No Spacing"> a strong customer relationship while adhering to safety and quality standards. This role requires on-site support and a willingness to tackle various tasks, including maintenance, repair, and manual labour.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p> </p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">KEY</span><span data-ccp-parastyle="No Spacing"> RESPONSIBILITIES</span></span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Equipment Maintenance & Repair: Inspect, </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing">, install, and repair mechanical, electrical, computing, and ancillary systems to ensure reliable operation.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Troubleshooting & Fault Resolution: Diagnose and resolve technical issues efficiently, applying practical solutions and escalating when necessary.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Deployment & Commissioning Support:</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Assist</span><span data-ccp-parastyle="No Spacing"> with computer installations, modifications, and setup under the direction of the site manager.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Support </span><span data-ccp-parastyle="No Spacing">HyperCube</span><span data-ccp-parastyle="No Spacing"> fluid handling (fill/drain) and load bank installation/removal during commissioning.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Assist</span><span data-ccp-parastyle="No Spacing"> with network cabling and integration into </span><span data-ccp-parastyle="No Spacing">compute</span><span data-ccp-parastyle="No Spacing"> systems.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Support site teams during commissioning, testing, and equipment setup.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Operations & Site Management: Perform basic fault-finding, reset circuits/pumps, remove and repair faulty equipment, </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing"> site cleanliness, and </span><span data-ccp-parastyle="No Spacing">comply with</span><span data-ccp-parastyle="No Spacing"> OHS requirements.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Stakeholder Communication: Provide </span><span data-ccp-parastyle="No Spacing">timely</span><span data-ccp-parastyle="No Spacing"> updates and technical support to project and operations teams, ensuring smooth collaboration.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Documentation & Reporting: Keep </span><span data-ccp-parastyle="No Spacing">accurate</span><span data-ccp-parastyle="No Spacing"> service records, equipment logs, and </span><span data-ccp-parastyle="No Spacing">submit</span><span data-ccp-parastyle="No Spacing"> required documentation promptly.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Safety & Compliance: Adhere to safety protocols, </span><span data-ccp-parastyle="No Spacing">maintain</span><span data-ccp-parastyle="No Spacing"> PPE, first aid kits, and eyewash stations.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Training & Development: Stay current on equipment, processes, and industry standards through ongoing learning.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Inventory & Quality Control: </span><span data-ccp-parastyle="No Spacing">Maintain</span><span data-ccp-parastyle="No Spacing"> tools, spare parts, and equipment inventory; conduct quality checks post-maintenance or repair.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <p><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">SKILLS AND EXPERIENCE</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Diploma or equivalent, technical certification, trade qualification. </span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">At least 3 years of relevant experience in a similar role, including hands-on experience with equipment maintenance and repair. </span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Good problem-solving and communication skills. Proven to be able to work effectively under direction. </span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Ability to work independently and as part of a team.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Ability to work flexible hours, including evenings and weekends, as this position is part of a 24/7 operating roster. </span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Must hold an unrestricted driver’s license. </span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Electrical license (for electrical staff only).</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551500":2448933,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Familiarity with data centre apparatus is a plus.</span></span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li> </ul> <p><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">LOCATION & TRAVELING REQUIREMENTS</span></span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Based in</span><span data-ccp-parastyle="No Spacing">: Batam, Indonesia</span></span></li> <li> </li> </ul> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong>EMPLOYMENT BASIS</strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Full-time</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong>DIVERSITY</strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">At Firmus, we are committed to building a diverse and inclusive workplace.</span><span data-ccp-parastyle="No Spacing"> We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. </span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Join us in our mission to revolutionize the AI industry through sustainable practices and </span><span data-ccp-parastyle="No Spacing">cutting-edge</span><span data-ccp-parastyle="No Spacing"> engineering. Apply now to be part of shaping the future of sustainable AI infrastructure. </span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p>