Company Description

Pro 1 Processing is an independent , locally owned and operated contract mortgage processing company currently serving Florida,Virginia,Maryland,California, Mississippi,Michigan, Pennsylvania and Texas. We have put together a complete team of experts in the mortgage processing industry. Our services are professional ,efficient, and customized to our clients needs.

Job Description

Job Description:
The Call Center Representative is a customer service based position where the candidate will be responsible for direct contact with customers providing excellent customer service on products, fulfilling requests, and maintaining order management system.

Responsibilities:

Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customers and/or
leaders needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties

Qualifications

Qualifications/Minimum Requirements:

Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
One year working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.

Additional Information

All your information will be kept confidential according to EEO guidelines.