Technical Account Manager, Commercial

<div class="content-intro"><p style="text-align: left;"><span class="EOP Selected SCXW266852386 BCX0" data-ccp-props="{"335559739":180}"><span class="TextRun SCXW138449726 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138449726 BCX0"><strong>Hypori, Inc.</strong> is a high-growth cybersecurity SaaS </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">company transforming</span><span class="NormalTextRun SCXW138449726 BCX0"> how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">d d</span><span class="NormalTextRun SCXW138449726 BCX0">ata </span><span class="NormalTextRun SCXW138449726 BCX0">from a</span><span class="NormalTextRun SCXW138449726 BCX0">ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.</span></span><span class="EOP Selected SCXW138449726 BCX0" data-ccp-props="{"335559739":180}"> </span> </span></p></div><p><span data-contrast="none">Hypori is looking for a hands-on, customer-obsessed Technical Account Manager over our commercial accounts to join our Customer Success team. You will be the trusted technical advisor for a portfolio of federal customers, owning the technical relationship from deployment through adoption, optimization, and renewal. You will partner closely with Customer Success Managers, Sales Engineering, Product, Engineering, and Support, Sales, and report to the SVP of Customer Success.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="none">Hypori is proven at scale. More than 95,000 Department of War users are on the platform today, the Army runs BYOD on it, and we hold IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2. As we grow into financial services, healthcare, and the Defense Industrial Base, the person in this seat makes sure every customer environment is configured right, fully adopted, and ready to expand.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><strong><span data-contrast="none">Responsibilities</span></strong><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, along with app delivery, device policies, and network configuration</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed throughout</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Monitor usage and environment health to spot risk early, and recommend optimizations that drive adoption</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Provide the configuration evidence and documentation security officers need for ATO, accreditation, and compliance reviews</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Plan and coordinate upgrades and new releases within each customer’s change control process</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Train customer administrators and systems integrator staff so their teams become self-sufficient</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Bring customer feature requests and technical feedback to Product and Engineering, and advocate for what customers need</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Identify expansion opportunities and support renewals with Customer Success and Sales</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Build reusable assets such as runbooks, deployment guides, and knowledge base articles</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="none">Qualifications</span></strong><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">5+ years in technical account management, solutions engineering, or a similar post-sale technical role in B2B SaaS or cybersecurity</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Hands-on experience with enterprise IT and security, including identity and access management (SSO, SAML, MFA), networking, and Linux or Windows administration</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Track record of managing escalations across a portfolio of enterprise or government accounts</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">Able to explain technical topics clearly to administrators, security teams, and executives</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Proficiency with Salesforce, Jira, and Confluence</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Authorized to work in the United States without visa sponsorship</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Location: remote or hybrid with travel up to 20% percent to customer sites</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="none">Who You Are</span></strong><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><strong><span data-contrast="none">Speed: </span></strong><span data-contrast="none">You move with urgency and get things done today, not next week</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><strong><span data-contrast="none">Focus: </span></strong><span data-contrast="none">You spend your time on the issues and accounts that matter most to customer outcomes</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><strong><span data-contrast="none">Extreme ownership: </span></strong><span data-contrast="none">Your customers, your environments, your escalations. No excuses</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><strong><span data-contrast="none">Accountability: </span></strong><span data-contrast="none">You do what you say, when you say. You flag risks early, to your team and your customer</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><strong><span data-contrast="none">Coachability: </span></strong><span data-contrast="none">You ask for feedback, act on it, and get better</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><strong><span data-contrast="none">Humility: </span></strong><span data-contrast="none">You know what you don’t know, and you say so</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><strong><span data-contrast="none">Creativity: </span></strong><span data-contrast="none">You find new ways to solve technical problems and keep customers successful</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="none">Preferred Attributes</span></strong><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="none">Experience supporting the Department of War, Intelligence Community, or federal civilian agencies</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="none">Familiarity with FedRAMP, NIST SP 800-53, DISA STIGs, DoD Zero Trust, or CMMC</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="none">Experience with mobile, BYOD, VDI, MDM (such as Intune or Workspace ONE), or zero trust deployments</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="none">Security or cloud certifications such as Security+, CISSP, AWS, or Azure</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="32" data-aria-level="1"><span data-contrast="none">Experience at a high-growth SaaS company</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="none">About Us</span></strong><span data-ccp-props="{"335559738":280,"335559739":120}"> </span></p> <p><span data-contrast="none">Compensation: $130,000 – $160,000 base salary (commensurate with experience), 10% annual performance bonus.</span><span data-ccp-props="{"335559739":160}"> </span></p><div class="content-conclusion"><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. </span><strong><span data-contrast="auto">In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance.</span></strong><span data-contrast="auto"> We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,</span> <span data-contrast="auto">sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.</span><span data-ccp-props="{}"> </span></p> <p>#Hypori</p></div>