Technical Account Manager (TAM)
About Cloud Capital:
Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting-edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data-driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints.
About the Role:
This is a hybrid role, blending the problem-solving skills of a Solutions Engineer with the relationship-building instincts of a Customer Success Manager. You’ll serve as the primary technical point of contact for both pre-sales and post-sales engagements, helping engineering teams with advanced cost optimization strategies, while aligning with finance stakeholders on business value.
If you love cloud architecture, enjoy engaging with both technical and business leaders, and want to help fast-growing companies take control of their cloud spend, this is your role.
This is a high-impact, hands-on individual contributor role with direct access to the founding team. You’ll shape how we engage with engineering and DevOps teams, influence our roadmap, and help scale a mission-critical function from the ground up.
Key Responsibilities:
Customer Success & Expansion (Primary Focus):
Own onboarding and ongoing technical interactions with customers, working closely with Customer Success Managers in post-sales and Sales in pre-sales
Serve as the trusted technical advisor to customer engineering, DevOps, and FinOps teams
Guide implementation of cost optimization strategies through our platform
Partner with CFOs and senior engineers to align technical and financial objectives
Identify and drive account expansion opportunities based on usage, roadmap, or org changes
Pre-Sales Engagement:
Lead technical discovery calls with prospects to understand their cloud architecture, workflows, and pain points
Design tailored solutions and guide customers through technical evaluations
Run live product walkthroughs and technical Q&A sessions
Bridge communication between prospect engineers and our product team
Internal Collaboration:
Collaborate with Sales, Product, and Engineering to deliver customer feedback and prioritize roadmap needs
Help define and improve onboarding, support, and success processes
Inform our internal playbooks, FAQs, and technical documentation as we scale
Prototype new approaches or define the problems that we solve for
What We're Looking For:
Experience
5+ years in technical customer-facing roles such as TAM, Solutions Engineer, or FinOps Consultant
Hands on cloud experience. Someone that can build trust with customers, because you've been in their shoes
Proven expertise in cloud platforms (AWS preferred, GCP/Azure a plus) and related cost optimization tooling
Comfortable navigating conversations about cloud architecture, Kubernetes, container orchestration, and infrastructure strategy
Experience working with growth-stage or enterprise SaaS customers preferred
AWS and/or GCP as primary cloud knowledge
Skills and Competencies:
Exceptional communicator across technical and non-technical audiences
Strategic thinker with an execution mindset, you’re comfortable doing the work, not just scoping it
Deep empathy for both engineering and finance teams
Curious, coachable, and excited to shape a new function from scratch
Strong documentation, CRM, and project coordination habits
Why Join Cloud Capital?:
This is an opportunity to join a well-funded startup operating in a massive, fast-growing market. Join us on our mission to optimize cloud spending across the board, providing CFOs with crystal-clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings.
Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, please apply - we value potential and growth.