Sr Director of Customer Operations & Delivery

<div class="content-intro"><p style="text-align: left;"><span class="EOP Selected SCXW266852386 BCX0" data-ccp-props="{"335559739":180}"><span class="TextRun SCXW138449726 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW138449726 BCX0"><strong>Hypori, Inc.</strong> is a high-growth cybersecurity SaaS </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">company transforming</span><span class="NormalTextRun SCXW138449726 BCX0"> how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps an</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW138449726 BCX0">d d</span><span class="NormalTextRun SCXW138449726 BCX0">ata </span><span class="NormalTextRun SCXW138449726 BCX0">from a</span><span class="NormalTextRun SCXW138449726 BCX0">ny mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. Learn more at hypori.com.</span></span><span class="EOP Selected SCXW138449726 BCX0" data-ccp-props="{"335559739":180}"> </span> </span></p></div><p><strong><span data-contrast="auto">Overview</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <p><span data-contrast="auto">Hypori is a high-growth cybersecurity SaaS company transforming secure mobility. Our virtual workspace platform gives users access to enterprise apps and data from any mobile device, with zero data on the endpoint and total personal privacy. Backed by $55M from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, we are expanding into new commercial and regulated markets.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">Hypori is looking for a mission-driven, operationally rigorous Senior Director of Customer Operations and Delivery to join our Customer Success team. You will own post-sale delivery for Hypori’s federal programs, from deployment and accreditation through adoption, support, and renewal, and lead the program managers and delivery team who serve our Department of War and Intelligence Community customers. You will report to the SVP of Customer Success.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto">Hypori is proven at scale. More than 95,000 Department of War users are on the platform today, the Army runs BYOD on it, and we hold IL5, FedRAMP High, NIAP Common Criteria, NSA CSfC, and CMMC 2.0 Level 2. As our federal programs grow in size and classification level, the person in this seat builds the delivery engine that keeps mission customers successful and renewing.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own delivery and customer outcomes across Hypori’s federal programs, including deployment, on-boarding, adoption, support, and renewal</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead, hire, and develop a team of program managers and delivery staff, setting clear goals and holding a high bar for execution</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Serve as the senior point of contact for federal program offices and mission owners, including in classified settings</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Build the delivery playbook: implementation methodology, program governance, success criteria, and KPIs for time to deployment, adoption, and customer health</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Manage program scope, schedules, risks, and contract deliverables, and keep customers informed through regular program reviews</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Support accreditation and authorization work, including ATO packages and security documentation, with customers and Hypori’s security team</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Partner with Engineering, Product, Support, and Sales to resolve escalations and bring mission requirements into the product roadmap</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Work with Sales and Contracts on renewals, re-competes, and expansions, and own the delivery approach in proposals</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Coordinate with prime contractors, integrators, and partners on joint deployments</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Report on program health, delivery metrics, and renewal forecasts to the executive team</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="auto">Qualifications</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">10+ years in customer success, program delivery, or professional services, including 5+ years leading teams</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Active TS/SCI clearance (U.S. citizenship required)</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Experience delivering software or SaaS programs to the Department of War or Intelligence Community</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">A track record managing complex, multi-stakeholder programs against contract requirements, schedules, and budgets</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Working knowledge of federal acquisition and the contract lifecycle, including renewals and recompetes</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Familiarity with federal security requirements such as IL5, FedRAMP, the Risk Management Framework, and the ATO process</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Executive presence and clear, confident communication with senior government and military leaders</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Location: hybrid, or remote, with travel up to 40% percent to customer sites</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="auto">Who You Are</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><strong><span data-contrast="auto">Speed: </span></strong><span data-contrast="auto">You move with urgency and get things done today, not next week</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><strong><span data-contrast="auto">Focus: </span></strong><span data-contrast="auto">You spend your time on the programs and risks that matter most to the mission</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><strong><span data-contrast="auto">Extreme ownership: </span></strong><span data-contrast="auto">Your programs, your team, your renewals. No excuses</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><strong><span data-contrast="auto">Accountability: </span></strong><span data-contrast="auto">You do what you say, when you say. You flag risks early, to your team and your customer</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><strong><span data-contrast="auto">Coachability: </span></strong><span data-contrast="auto">You ask for feedback, act on it, and get better</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><strong><span data-contrast="auto">Humility: </span></strong><span data-contrast="auto">You know what you don’t know, and you say so</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><strong><span data-contrast="auto">Creativity: </span></strong><span data-contrast="auto">You find new ways to deploy faster, remove friction, and keep mission customers successful</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="auto">Preferred Attributes</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="auto">TS/SCI preferred</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="auto">Experience with mobile, BYOD, VDI, or zero trust deployments</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="auto">Experience with classified networks and environments such as JWICS or SIPRNet</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Experience building or scaling a delivery or customer success function at a high-growth SaaS company</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":540,"335559991":270,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="auto">Military service or Department of War or Intelligence Community civilian experience</span><span data-ccp-props="{"335559739":60}"> </span></li> </ul> <p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <p><span data-contrast="auto">Compensation: $</span><span data-contrast="auto">200,000</span><span data-contrast="auto"> – $230</span><span data-contrast="auto">,000</span><span data-contrast="auto"> base salary (commensurate with experience), plus an annual performance bonus.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p> </p><div class="content-conclusion"><p><strong><span data-contrast="auto">About Us</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages. We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment. </span><strong><span data-contrast="auto">In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance.</span></strong><span data-contrast="auto"> We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce. </span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Hypori is an Equal Employment and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,</span> <span data-contrast="auto">sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.</span><span data-ccp-props="{}"> </span></p> <p>#Hypori</p></div>