Key Account Manager

<div class="content-intro"><h4></h4> <p><strong>ABOUT XCEPTOR</strong></p> <p>Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.</p> <p>We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.</p> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget module_16795735856656-padding dnd-module" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16795735856656" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <p><strong>Our mission - </strong>we empower business users within financial institutions to build automated processes that deliver trusted data.</p> <p><strong>Our values</strong> sit at the heart of our business, driving who we are and how we work. <strong>At Xceptor, we are:</strong></p> <span id="hs_cos_wrapper_module_16795735856656_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1754580251760" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="list-wrapper "> <div class="list-holder"> <ul> <li> <div class="list-text-holder"><span class="list-heading"><strong>Client Centric; </strong>w</span><span class="list-description">e prioritise our Clients’ experience and needs.</span></div> </li> <li> <div class="list-text-holder"><span class="list-heading"><strong>One Team;</strong> we</span><span class="list-description"> actively support one another to achieve our goals.</span></div> </li> <li> <div class="list-text-holder"><span class="list-heading"><strong>Impactful;</strong> w</span><span class="list-description">e focus, we innovate, we make every minute matter.</span></div> </li> </ul> </div> </div> </div> </div> </div> </div> <h4></h4></div><h4>🚀 Your Role:</h4> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">We </span><span data-ccp-parastyle="Body Text">are looking for a motivated and commercially minded Key </span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Account Manager</span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text"> to</span> </span><span data-contrast="auto"><span data-ccp-parastyle="Body Text">manage and grow a portfolio of accounts within the Capital Markets vertical across Europe</span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text">.</span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text"> This role is ideal for someone with<strong> </strong></span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text">2-4 years of experience</span></span><span data-contrast="auto"><span data-ccp-parastyle="Body Text"> in account management, sales, or relationship management who is looking to develop their career within a fast-paced technology environment.</span><span data-ccp-parastyle="Body Text"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559737":292,"335559738":210,"335559739":210,"335559740":300}"> </span></p> <p><span data-contrast="auto">You will be responsible for managing a portfolio of existing clients, building strong relationships, identifying growth opportunities, and supporting clients in achieving maximum value from our solutions. Working closely with Sales, Customer Success, and Product teams, you will play a key role in driving customer satisfaction, retention, and revenue growth.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":210,"335559739":210,"335559740":300}"> </span></p> <hr> <h4>🧩 What You’ll Be Doing:</h4> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage a portfolio of existing client accounts and act as their primary point of contact.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build and maintain strong relationships with stakeholders across client organisations.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Support account growth through cross-sell and upsell opportunities.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Identify customer challenges and work with internal teams to deliver effective solutions.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Conduct regular account reviews and business update meetings.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Assist with contract renewals and commercial discussions.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Track account performance against revenue and retention targets.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure customers are successfully adopting and utilizing company products and services.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain accurate account information and pipeline activity within the CRM system.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Collaborate with internal teams to ensure a seamless customer experience.<span data-ccp-props="{"134233117":false,"134233118":false,"134245417":false,"201341983":0,"335559738":0,"335559739":0,"335559740":300}"> </span></li> </ul> <hr> <h4>🎯 Who we're looking for:</h4> <ul> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="heading 4">2-4 years</span></span><span data-contrast="auto"><span data-ccp-parastyle="heading 4"> of experience in Account Management, Sales, or a client-facing commercial role</span><span data-ccp-parastyle="heading 4">.</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="heading 4">Experience within SaaS, AI, technology, fintech, or professional services.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-ccp-parastyle="heading 4">Knowledge of financial services/capital markets or enterprise software environments.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Exposure to renewal, upselling, or account growth activities.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Experience presenting solutions or conducting client meetings.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Proven ability to build and maintain strong client relationships.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Strong communication and stakeholder management skills.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Commercial awareness and an interest in driving revenue growth.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Ability to manage multiple priorities and accounts simultaneously.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Strong organisational and problem-solving skills.</li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Driven, self starter who is willing to learn and develop. </li> <li data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Experience using CRM systems such as Salesforce, HubSpot, or similar</li> </ul> <hr> <h4>🌍 <strong>Diversity & Inclusion at Xceptor</strong></h4> <p>We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.</p> <p>We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.</p> <p>We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.</p> <hr> <h4>🌗 <strong>Hybrid at Xceptor</strong></h4> <div>We love the buzz of the office <em>and</em> the flexibility of home—so at Xceptor, you get the best of both. Our people spend 2-3 days per week in the office collaborating, brainstorming, and connecting in person. The rest is up to you. It’s all about great teamwork, balanced with the freedom to work your way. </div> <div> </div> <div>#LI-LM1 #LI-Hybrid</div><div class="content-conclusion"><p><strong>Please note:</strong></p> <ul> <li>Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.</li> <li>If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.</li> </ul></div>