Contact Management Agent
Contact Management Agent Vacancy - FoodSERV. About Vacancies Home Brands Products Concepts Virtual Concepts Service Contact AyrKing Cambro Carpigiani DALLA CORTE Ebro EDGE Ovens Firex FRANKE Fri-Jado Henny Penny La Marzocco Lincoln Merrychef Moduline Moffat Prince Castle Proluxe RATIONAL Roband San Jamar ScanBox Scotsman Scraegg SYNERGY TurboQuip Vitamix Commercial WOLF BY FOODSERV ZUMMO Brands Cooking Equipment Boiling Tables Breading Solutions Frying Solutions Grilling Solutions Marinating Solutions Oven Solutions Preparation Pressure Cooking Stoves Tilting Pans Save on Oil Costs Oil Savings Calculator Healthcare & Hospitality Blending Solutions Cleaning/Safety & Healthcare Dishwashing Solutions Sinks Table & Cabinet Solutions Beverages & Ice-Cream Beverage & Soft Serve Mix Solutions Blending Solutions Coffee Solutions Ice Cream Solutions Fast Food Coffee Solutions Dispensing Solutions Frying Solutions Grilling Solutions Holding Solutions Ice Cream Solutions Shelving Solutions Toasting Solutions Chilled Refrigeration Solutions Marine Blending Solutions Cleaning/Safety & Healthcare Holding Solutions Ice Cream Solutions Oven Solutions Pressure Cooking Refrigeration Solutions Tilting Pans Food Holding & Transport Holding Solutions View All Products Bakery Coffee Shop Dessert & Beverages Frying Grill Hospitality Lodges & Leisure Marine Kitchens Pizza Remote Kitchen Retail Serve To Order Concepts Articles THE TRUE COST OF FRYING OIL WASTE (AND HOW TO STOP IT) – HENNY PENNY UPGRADE YOUR KITCHEN WITH THE HENNY PENNY F5 OPEN FRYER BAKING RED VELVET BROWNIES WITH WHITE COCOLATE IN THE RATIONAL ICOMBI PRO SPICE UP YOUR MENU: PERFECT DEEP-FRIED CHICKEN WINGS WITH HENNY PENNY PFE500 Tomahawk Steak with Chimichurri Marinade on the Synergy Chargo Events Come Cook with us! Galleries Videos Media Room Contact Management Agent Department: Call Centre Location: Johannesburg Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this could be the perfect fit for you. Key Responsibilities – Answer incoming calls promptly and professionally. – Log all calls and customer interactions accurately in the system. – Stay informed and up to date on all products and services offered. – Follow internal procedures meticulously to ensure excellent customer service delivery. – Provide relevant updates and feedback to customers when necessary. Minimum Requirements – At least 3 years’ experience in a support call centre environment. – Working knowledge of Syspro, Salesforce, Asset Force, and ServCraft. – Matric (Grade 12). – Strong communication skills in English (spoken, written, and reading). – Problem-solving abilities and ability to manage customer expectations.. – Team player with strong interpersonal skills. – Computer literate (Excel, Word, Outlook). Interested in applying? 👉 Apply Now Disclaimer: – Should you not hear from FoodServ within 7 days after the closing date of the vacancy, you may assume that your application was unsuccessful. – We are an equal opportunity employer, and all appointments will be made with consideration to our Employment Equity Plan. – FoodServ Solutions reserves the right not to fill this vacancy after advertising. Apply for Position More vacancies Field Service Technician Sales Consultant Sales Administrator Receiving Supervisor Connect with us Media Room Articles Events Galleries Videos Sign up to receive our newsletters Sign Up Founded in 1981, FoodServ Solutions has established itself as a multinational leader and multi award-winning provider of cutting-edge solutions for commercial and industrial kitchen concepts, as well as food preparation equipment – to the food services industry. Custome