Senior GTM Systems Analyst

<h3><span style="font-size: 14pt;">Location: Denver, Chicago, Boston, San Francisco - Remote</span></h3> <h3><span style="font-size: 14pt;">Who Are We?  </span></h3> <h3><span style="font-size: 14pt;">About Airlock Digital: </span></h3> <p><span style="font-size: 14pt;">Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.  </span></p> <p><span style="font-size: 14pt;">With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.</span></p> <h3><span style="font-size: 14pt;">What We are Looking For:</span></h3> <p><span style="font-size: 14pt;"><span data-contrast="auto">We are looking for a Senior GTM Systems Analyst to help scale and support our GTM operations. This role will own the day to day administration and optimization of our GTM technology stack, serve as a secondary administrator for HubSpot, support reporting and analytics, and provide broader Sales Operations support across the organization, as needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":257}"> </span></span></p> <p><span style="font-size: 14pt;"><span data-contrast="auto">The ideal candidate is a systems-minded operations generalist who enjoys making technology, data, and processes work better together. This person will partner closely with Sales, Marketing, and GTM leadership to ensure our systems are reliable, our data is actionable, and our teams have the tools and operational support they need to execute effectively.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":257}"> </span></span></p> <h3><span style="font-size: 14pt;">Key Responsibilities:</span></h3> <ul> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Serve as the primary operational owner for key GTM platforms, including:</span> <ul data-spread="false"> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Gong</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">ZoomInfo</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Delve Risk</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">LinkedIn Sales Navigator</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Other sales and GTM technologies as the stack evolves</span></li> </ul> </li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Own user provisioning, permissions, configuration, and ongoing platform administration.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Independently troubleshoot system issues and coordinate resolution with vendors and internal stakeholders.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Maintain and optimize integrations and data flows across GTM systems.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Drive improvements in platform adoption, utilization, and return on investment.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Lead assigned evaluations, implementations, and rollouts of new GTM tools.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Establish and maintain documentation for system configurations, processes, integrations, and administrative procedures.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Manage assigned vendor relationships, licenses, renewals, and platform utilization.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Serve as a secondary HubSpot administrator and independently manage assigned administrative requests.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Manage HubSpot user access, permissions, properties, pipelines, workflows, lists, and other configurations.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Troubleshoot and resolve HubSpot issues, escalating complex matters when appropriate.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Maintain CRM data quality, governance, and consistency.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partner with Marketing Operations and Sales/Revenue Operations to ensure HubSpot effectively supports processes across the customer lifecycle.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Lead testing and quality assurance for assigned system and process changes.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Establish and maintain documentation of HubSpot processes, configurations, and governance standards.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Build and maintain HubSpot reports and dashboards for Sales and GTM stakeholders.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Own recurring and ad hoc reporting requests within the role’s area of responsibility.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Monitor pipeline, activity, conversion, and other GTM performance metrics, identifying trends and areas requiring attention.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Validate reporting accuracy and lead the resolution of underlying data issues.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partner with stakeholders to translate business questions and operational requirements into actionable reports and dashboards.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Establish and maintain consistent definitions and reporting standards across GTM teams.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Identify process gaps, operational bottlenecks, and opportunities for automation, and recommend scalable solutions.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and other teams to deliver GTM operational initiatives.</span></li> <li style="font-size: 14pt;"><span style="font-size: 14pt;">Develop, document, and continuously improve scalable operational processes.</span></li> </ul> <h3><span style="font-size: 14pt;">Required Skills & Qualifications:</span></h3> <ul> <li style="line-height: 1.5; font-size: 14pt;"><span style="font-size: 14pt;">Minimum of 8+ years’ <span data-contrast="auto">experience in Sales Operations, Revenue Operations, GTM Operations, Marketing Operations, Business Systems, or a related role.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">HubSpot admin experience</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":240,"335559739":240,"335559740":279,"335559991":360}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Experience with one or more sales technology platforms such as Gong, ZoomInfo, LinkedIn Sales Navigator, or similar tools.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Strong analytical skills and experience building reports and dashboards.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Strong understanding of CRM data structures and data quality principles.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Comfortable troubleshooting systems and learning new technology.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Highly organized with strong attention to detail.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Able to manage multiple operational priorities and requests simultaneously.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">Strong communication and cross functional collaboration skills.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span style="font-size: 14pt;"><span data-contrast="auto">A process oriented mindset with an interest in automation and continuous improvement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></li> </ul> <h3><span style="font-size: 14pt;">What We Offer: </span></h3> <p><span style="font-size: 14pt;">We don’t think money is everything, but we know it is an important part of your decision to apply for a role. The OTE range for this position is USD $120,000.00-$150,000.00. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.  </span></p> <p><span style="font-size: 14pt;">At Airlock Digital, we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, dental, and vision insurance – 401K Plan with 4% Company Match – Life and Disability Programs – Paid Parental Leave - Paid time off and Paid Holidays – Volunteer and Birthday Time off – Home Office Allowance.</span></p> <h3><span style="font-size: 14pt;">Our Commitment: </span></h3> <p><span style="font-size: 14pt;">We believe in supporting our team members both personally and professionally. Named one of the USA’s Greatest Places to Work in 2024 and 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work. </span></p> <p><em><span style="font-size: 14pt;">We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you. #LI-HYBRID #LI-GP1</span></em></p>