Senior Fraud QA and Enablement Analyst

<div class="Rty6Hf" data-sfc-cp="" data-sfc-root="c" data-sfc-inited="2"> <div class="qJYHHd mp0vvc" data-xid="aim-mars-turn-root" data-sfc-root="c" data-asrc="true" data-sfc-inited="2"> <div class="tonYlb erqCcf" data-tr-rsts="false"> <div class=""> <div data-processed="true"> <div class="CKgc1d" data-scope-id="turn" data-sfc-root="ep" data-epip="" data-processed="true" data-complete="true"> <div data-subtree="aimc" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-processed="true" data-complete="true"> <div class="Zkbeff" data-sfc-root="ep" data-epip="" data-wiz-uids="tJ67o_7" data-ctx-provider="[[["b9Q7he","[{\"s\":3,\"i\":\"tJ67o_6/LL5gb\"}]"],["dMtGDc","[false]"]]]" data-ved="2ahUKEwix3ZXhiL6XAxVbwzgGHZTmENQQ2O0OegYIAAgCEAA" data-hveid="CAAIAhAA" data-processed="true" data-complete="true" data-sfc-inited="2"> <div class="pWvJNd" data-sfc-root="ep" data-epip="" data-processed="true" data-complete="true"> <div class="mZJni" data-container-id="main-col" data-xid="VpUvz" data-sfc-root="ep" data-epip="" data-ctx-provider="[[["dMtGDc","[false]"]]]" data-ved="2ahUKEwix3ZXhiL6XAxVbwzgGHZTmENQQ3KYQegYIAAgCEAE" data-processed="true" data-sfc-inited="2"> <div class="n6owBd awi2gc" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIDRAA" data-complete="true" data-processed="true">We are seeking a <strong>Fraud Operations QA & Enablement analyst</strong> to join our 24×7 fraud operations function and help protect our customers through rigorous quality standards, transaction auditing, and operational enablement.<br>You will serve as the quality anchor and "connective tissue" of our fraud team. You won't just be clearing alerts; you will drive high decision standards across the entire function. Your mission is to establish and maintain robust QA frameworks, ensure every analyst makes high-quality, compliant decisions, and turn audit insights into actionable training, SOP updates, and process improvements</div> <h4 class="ZLzG0d ncoeY E8xBUb" data-wiz-attrbind="aria-level=tJ67o_6v/fLk2Md" data-sfc-root="ep" data-complete="true" data-processed="true">What You’ll Do</h4> <ul class="XSq4R KI3fJ" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAA" data-complete="true" data-processed="true"> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAB" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Quality Assurance & Auditing (Primary Focus):</strong> Perform regular, comprehensive audits of analyst transaction decisions, risk scores, and case notes to ensure consistency, accuracy, and strict adherence to compliance standards.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAC" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Root-Cause & Pattern Analysis:</strong> Analyze QA audit data to identify recurring decision errors, knowledge gaps, and emerging fraud typologies, transforming findings into actionable team insights.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAD" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Calibration & Coaching:</strong> Lead regular quality calibration sessions for the team and provide constructive feedback and targeted coaching to analysts to elevate decision quality.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAE" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Knowledge Architecture & SOPs:</strong> Own and maintain the central "Source of Truth" (Knowledge Base) for Standard Operating Procedures (SOPs), updating guidelines based on QA findings and evolving fraud tactics.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAF" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Training & Onboarding:</strong> Design and deliver onboarding modules for new hires and ongoing "delta training" to address quality trends and process updates.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAG" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Process Excellence & System Gap Analysis:</strong> Monitor team-wide quality metrics and SLAs. Act as a feedback loop between Operations and Product/Engineering to fix system limitations causing manual error or security risks.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEBAH" data-complete="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><strong class="rQesXe MPyX" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Operational Visibility:</strong> Aggregate and report QA scores, error trends, and compliance metrics to provide leadership with clear visibility into operational health.</span></li> </ul> <h4 class="ZLzG0d ncoeY E8xBUb" data-wiz-attrbind="aria-level=tJ67o_7j/fLk2Md" data-sfc-root="ep" data-complete="true" data-processed="true">What We’re Looking For</h4> <ul class="XSq4R KI3fJ" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAA" data-processed="true" data-complete="true"> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAB" data-sae="" data-complete="true"><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">At least 5 years of experience in fraud operations, transaction monitoring, payments risk, or trust and safety. This must include hands-on experience developing Quality Assurance (QA) frameworks, sampling strategies, conducting audits, and coaching analysts.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAC" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Proven expertise in evaluating transaction reviews, case documentation, and fraud determinations against established compliance and operational standards.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAD" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Strong background in building or maintaining decision frameworks, QA scorecards, and SOP documentation.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAE" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Hands-on background leveraging artificial intelligence technologies to streamline, enhance, and scale manual quality auditing workflows.</span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAF" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Comfort reviewing complex transactions and conducting outbound customer verifications when needed.<br></span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAG" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Exceptional written and verbal communication skills, with a track record of delivering constructive feedback and leading training sessions.<br></span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAH" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">High attention to detail and strong analytical skills to translate QA data into operational improvements.<br></span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAI" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Ability to work in a high-volume, fast-paced operational environment while maintaining high quality standards.<br></span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAJ" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true">Willingness and flexibility to work across three rotating shifts as part of a 24×7 operations team.<br></span></li> <li class="Z1qcYe" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-hveid="CAAIEhAK" data-complete="true" data-processed="true" data-sae=""><span class="iNqyIf" data-sfc-cp="" data-sfc-root="ep" data-epip="" data-complete="true"><span class="rQesXe MPyX">Experience in fintech, travel, payments, or e-commerce environments is strongly preferred.</span></span></li> </ul> <div class="ZLzG0d ncoeY E8xBUb" data-animation-nesting="" data-sfc-cp="" data-wiz-attrbind="aria-level=tJ67o_8g/fLk2Md" data-sfc-root="ep" data-epip="" data-complete="true" data-processed="true" data-sae=""> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><p> </p> <p>Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. </p> <p><strong>Human oversight:</strong> <span style="color: #000000; font-family: Arial, sans-serif;">Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. </span></p> <ul> <li> <p><strong>Your rights: </strong>If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email <a href="https://my.metaview.app/applications/opt-out?organization=15dd7e883f">here</a>. Your decision to do so will not affect how your candidacy is evaluated. </p> </li> </ul> <p>Please refer to our<a href="https://navan.com/candidate-privacy-notice"> Candidate Privacy Notice</a> for more information about our processing of personal data, and your rights.</p></div>