Location: Mexico City (Colonia Anáhuac) – 100% On-Site&nbsp; Schedule: Full-Time (Tuesday - Saturday)&nbsp; Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package? We are seeking a Bilingual Document &amp; Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time. If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you! <h3>Key Responsibilities:</h3> <ul> <li>Document Control &amp; Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.</li> <li>Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.</li> <li>CRM &amp; Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).</li> <li>Quality Assurance: Maintain strict document integrity, organization, and compliance across physical and digital file systems.</li> <li>Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.</li> </ul> <h3>Qualifications &amp; Requirements:</h3> <ul> <li>Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.</li> <li>Languages: 100% Bilingual (English &amp; Spanish). Must be able to hold fluent phone conversations with global clients and easily comprehend US legal/governmental documentation.</li> <li>Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.</li> <li>Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.</li> </ul> <h3>Amazing Benefits Include:</h3> <ul> <li>Health Insurance: 100% Employer-Paid for employees and qualified dependents (Spouse/Children).</li> <li>Dental Insurance.</li> <li>Life &amp; Long-Term Disability Insurance.</li> <li>Employee Appreciation Events and a great office environment.</li> <li>Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.&nbsp;</li> </ul> We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Aguila International Services!