Patient Educator - Full benefits, no weekends

<div><strong>Company: </strong> Virginia Eye Consultants<strong><br>Job Title:</strong> Patient Educator</div> <div><strong>Department:</strong> Ophthalmology<br><strong>Reports To: </strong>Surgical Services Manager<br><strong>Location: </strong>This position is based in Norfolk and requires occasional travel to our satellite offices. We pay mileage!<br><strong>Pay: </strong>$18-22 DOE</div> <div> </div> <div><strong><em>Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) preferred</em></strong></div> <p><strong>SUMMARY</strong></p> <p><span data-contrast="auto">The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician. </span><br><br></p> <p><strong><span class="TextRun SCXW183915157 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW183915157 BCX0" data-ccp-parastyle="list heading">ESSENTIAL </span><span class="NormalTextRun SCXW183915157 BCX0" data-ccp-parastyle="list heading">DUTIES AND RESPONSIBILITIES</span></span><span class="EOP SCXW183915157 BCX0" data-ccp-props="{"335559739":0}"> </span></strong></p> <p>This position will require flexibility and a broad knowledge base, with ability to perform any of the below tasks.  </p> <p> </p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provides exceptional customer service during every patient encounter (in person or via phone)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Practices urgency at all times with patients’ time, as well as doctors’ time and schedule, and manages patient flow </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Complies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability) </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Serves as support to patients for patient education, counseling, and inquiries:</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Discussion of patient's vision goals for after surgery</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Discussion of patient's daily living activities and hobbies</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Explanation of eye anatomy and the cataract or refractive surgical procedure </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="2"><span data-contrast="auto">Provides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">Provides explanation of lens or package pricing structure and payment/financing options with prospective patients </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Serves as the liaison between patients and physicians:</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Communicates patient's vision goals and ATIOL interest</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery, monovision, contact lens wear, astigmatism, trauma, pathology, etc.)</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Coordinates with practice staff to ensure seamless patient transfers </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Assists in the practice development of ATIOL Program:</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Compiles and generates patient data using tracking tools and/or spreadsheets</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Job may require other duties as assigned</span> </li> </ul> <p><br><br></p> <p><strong><span class="TextRun SCXW95055797 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95055797 BCX0" data-ccp-parastyle="list heading">QUALIFICATIONS</span></span></strong><span class="EOP SCXW95055797 BCX0" data-ccp-props="{"335559739":0}"> </span></p> <ul> <li>Desire to gain industry knowledge and training</li> <li>Demonstrates initiative in accomplishing practice goals</li> <li>Ability to grow, adapt, and accept change</li> <li>Consistently creating a positive work environment by being team-oriented and patient-focused</li> <li>Ability to interact with all levels of employees in a courteous, professional manner at all times</li> <li>Reliable transportation that would allow employee to go to multiple work locations with minimal notice</li> <li>Commitment to work over 40 hours to meet the needs of the business</li> <li>Ability to work weekends when applicable<br><br></li> </ul> <p><strong><span class="TextRun SCXW263116679 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263116679 BCX0" data-ccp-parastyle="list heading">EDUCATION AND/OR EXPERIENCE</span></span></strong><span class="EOP SCXW263116679 BCX0" data-ccp-props="{"335559739":0}"> </span></p> <ul> <li>High School diploma or GED equivalent is required</li> <li>Experience in financial counseling is preferred</li> <li>Experience working with insurance is preferred<br><br></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="List bullet indented">LICENSES AND CREDENTIALS</span></span></strong><span data-ccp-props="{"335559685":720,"335559991":360}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="94" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading">Minimum Required: None<br></span></span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="list heading">SYSTEMS A</span><span data-ccp-parastyle="list heading">ND TECHNOLOGY</span><span data-ccp-parastyle="list heading"> </span></span></strong><span data-ccp-props="{"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="73" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="list heading">Proficient in </span><span data-ccp-parastyle="list heading">Microsoft Excel, Word, PowerPoint, Outlook<br></span></span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <p><strong>PHYSICAL</strong><strong> REQUIREMENTS</strong></p> <ul> <li>This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. </li> </ul> <p> </p> <p><strong>Perks:</strong></p> <ul> <li>Full Benefits Package - Medical, Vision, Dental and Life Insurance</li> <li>401k + Employer Matching</li> <li>Paid Time Off and Paid Holidays</li> <li>Paid Maternity Leave</li> <li>Optical Education Reimbursement</li> <li>Competitive Base Pay</li> </ul> <p> </p> <p> </p> <p><strong>If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.</strong></p> <p> </p> <p><em>EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</em></p>