Maintenance Operative – Job Specification

Company: Signature Properties South Ltd Reports To: Working Maintenance Manager / Head of Residential Property Employment Type: Full-Time, Permanent - Monday-Friday Salary: £32,500 per annum Annual Performance Bonus: Up to 10% of basic salary (£3,250) Benefits: Company benefits package

Role Overview

We are looking for an experienced, reliable and proactive Maintenance Operative to carry out general repairs and maintenance across our residential property portfolio.

This is a hands-on role requiring someone with strong practical experience who can work independently, manage their time effectively and complete jobs to a high standard.

The successful candidate will receive work orders detailing the scope of works required and will be responsible for completing these efficiently, professionally and with minimal supervision.

Key Responsibilities

Receive and complete maintenance work orders issued by the Maintenance Manager or property team.
Carry out general maintenance, including basic plumbing, carpentry, decorating, minor repairs, snagging and property upkeep.
Diagnose faults and carry out practical, cost-effective repairs.
Complete works efficiently, to a high standard and wherever possible on the first visit.
Organise the necessary tools and materials before attending jobs.
Identify additional works or specialist requirements and report these for approval.
Provide job updates, completion photographs and accurate work order records.
Maintain company tools, equipment and vehicles.
Follow health and safety procedures and maintain safe working practices.
Liaise professionally with tenants and leave properties clean and tidy following works.

Experience & Skills Required

Minimum 3 years' practical experience in residential property maintenance preferred.
Competent across a range of general maintenance trades.
Strong fault-finding and problem-solving abilities.
Ability to work independently from written work orders.
Good time management, reliability and attention to detail.
Professional communication skills and a positive attitude.
Full UK driving licence.
Experience working within a residential property portfolio is desirable.

Salary, Bonus & Benefits

Basic Salary: Up to £32,500 per annum

Annual Performance Bonus: Up to 10% of basic salary (£3,250 per annum)

The annual bonus will be assessed against individual performance, including:

Productivity and completion of allocated work orders.
Quality of workmanship and first-time fix rates.
Efficiency and effective use of materials.
Reliability, punctuality and attendance.
Accurate job reporting and professional conduct.

Bonus payments are subject to annual performance review and company discretion.

Additional Benefits:

Company pension scheme.
Paid annual leave and bank holidays.
Company vehicle or transport arrangements where applicable.
Tools, equipment and workwear provided where applicable.
Training and professional development opportunities.
Additional company benefits in accordance with company policy.

Reporting & Accountability

The Maintenance Operative will report to the Working Maintenance Manager and will be responsible for ensuring assigned jobs are completed on time, to a high standard and with clear communication throughout.

This is a hands-on position with no team management responsibilities.

Overall Objective

We are looking for someone who takes ownership of their work, is productive and reliable, and can be trusted to complete maintenance jobs properly without constant supervision.

The expectation is simple: Receive the work order, understand the scope, complete the works efficiently and to a high standard, and report back once finished.

Maintenance Operative