<img style="max-width: 100%;" src="https://www.triumvirate.com/hs-fs/hubfs/Hubspot%20Green%20TEI%20Logo%20Transparent%20Background.png?width=2000&amp;name=Hubspot%20Green%20TEI%20Logo%20Transparent%20Background.png" alt="" width="305"> Senior Operations Manager Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Operations Manager to join our Mid Atlantic North management team. You will be responsible for all operations work, out of the Glen Burnie, MD location and will focus on recruitment and management of incoming Environmental Specialists. This role provides direct support to Senior Management in fulfilling the mission statement as well as direct support, mentoring and coaching of individual Environmental Specialists. A significant portion of time is dedicated to evaluating the performance, compliance, and safety aspects of the services we provide to our clients. This job requires full-time management and creativity to complete all tasks identified below. Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. This position reports to the Assistant General Manager.&nbsp; Essential responsibilities: Employee Management&nbsp; <ul> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Using the Environmental Specialist Advancement Program, work with your direct reports on their professional development and assist them in meeting, and exceeding, the competencies at each level of the program. Promote your direct reports through the program and transition to their next direct supervisor within the agreed upon timeline.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Assist in the evaluation of Environmental Specialist’s advancement and provide follow-up field training where weaknesses have been identified. This could include administering verbal or written warnings when managed personnel fail to comply with job functions/requirements.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Participate in Triumvirate’s COMPASS manager training, allowing you to develop the skill sets necessary to be a highly functioning and successful manager.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Directly supervise a select number of Environmental Specialists and Material Handlers within Lab and Onsite Support Services.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Develop goals with your staff, help track and motivate them to complete these goals within monthly Manager 1-1s.&nbsp;</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Identify individual strengths of direct reports and set them up with the tools to succeed in environments conducive to their growth and efforts.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Develop and present trainings to Environmental Specialist and Material Handlers.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Presenter for Yearlong onboarding cohorts.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Provide technical, procedural, safety and cultural guidance resource for direct reports (Onsite Support and Lab Services).</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Run the biweekly ES meetings.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Aid in orientation of new hires and the resource ordering (laptops, ipads, uniforms etc).</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Run the ROPE program.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Work with Account Managers on job scopes, startups, or pre-huddle job meetings.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Attend Monthly Account Meetings and drive client specific deliverables or supply ordering.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Identify how employees interact with specific clients to predict success when positions open elsewhere.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Be experienced in managing large teams of individuals at various stages of the Environmental Specialist Advancement Program.&nbsp;</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Communicate and collaborate with the niche staff to anticipate staffing needs and work with niche operations managers to find the best fit.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Work with your direct reports to develop and implement their customer service skills at their client’s site(s), ensuring delivery of the highest quality customer service.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Develop your knowledge of Triumvirate’s client niches, allowing you to more effectively manage your team as they work within multiple niches. Be a service level resource for clients and Account Managers.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Understand Federal and State level regulations to ensure program quality and compliance on Lab Service Jobs and Onsite Support Accounts.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Drive the WOW by supporting your staff and helping them to receive WOWs from employees and clientele.</li> </ul> Safety and Quality Control <ul> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Drive quality and employee engagement through site visit program, including staff site visits, tracking of all visits and participating in site visit program.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Create a culture of safety by driving the STOP audit program, collaborating with the ETSC team and attending all safety meetings.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Provide support and leadership to the operational schedule to help lead our teams and provide onsite training, mentoring, and guidance to our field teams.</li> </ul> Recruitment&nbsp; <ul> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Work with other Environmental Specialist Managers to oversee all hiring of Environmental Specialist openings in Mid Atlantic- North. Collaborate on improvements to the hiring program and work together to implement across New England (and beyond).</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Train to the Environmental Specialist hiring process, master it and begin to oversee the program from start to hire. This includes learning the applicant tracking system, phone screening, in-person interviewing and offer decision making.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Work with other<s> </s>Operations Managers to lead monthly ES Orientation trainings for new team members.</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Attend job fair events for college recruitment or internships.</li> </ul> Basic Requirements: <ul> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">BS in Environmental Science, Chemistry, Biology, or other related majors, or equivalent required</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">2+ years of experience in the hazardous waste field</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Prior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulations</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must be eligible to work in the United States without future sponsorship&nbsp;</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must have a reliable form of transportation&nbsp;</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)&nbsp; </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company’s commitment to maintaining a safe and healthy work environment&nbsp; </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must be able to lift 60 pounds on a regular basis&nbsp; </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must be willing to work flexible hours within the work week (Monday through Friday)&nbsp; </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Must be able to report to designated office within 1 hour during Emergency Response rotating shifts&nbsp; </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">The Operations Manager&nbsp;frequently handles hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.&nbsp;</li> </ul> Preferred Requirements:&nbsp; <ul> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Prior relevant industry experience&nbsp;</li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Active HAZWOPER 24 or 40 hour certification </li> <li style="font-family: 'book antiqua', palatino, serif; font-size: 14pt;">Willingness to obtain Commercial Driver’s License (CDL)</li> </ul> #LI-Onsite&nbsp; Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship &amp; Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes &amp; more!&nbsp;&nbsp;&nbsp; To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on <a href="https://www.linkedin.com/company/triumvirate-environmental/posts/?feedView=all">LinkedIn, </a>Instagram (@triumvirateenvironmental), or our <a href="https://www.triumvirate.com/">website</a>!&nbsp;&nbsp; Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.&nbsp; If you have a disability and need accommodation during the application and hiring process, please contact us at <a href="https://www.triumvirate.com/contact">https://www.triumvirate.com/contact</a> or call us at 888-834-9697.&nbsp; The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click <a href="https://www.triumvirate.com/hubfs/Triumvirate%20-%20CPRA%20Job%20Applicant%20Privacy%20Notice%20(Final%20Draft).pdf">here</a>.&nbsp;<div class="content-pay-transparency"><div class="pay-input"><div class="description">Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.</div><div class="title">Pay Range</div><div class="pay-range">$95,000&mdash;$125,000 USD</div></div></div>