<p data-olk-copy-source="MessageBody">The HVAC Service Supervisor leads the Rowbel Services field service team, making sure every call is handled safely, correctly the first time and to a high customer standard.</p> <h2 id="x_gmail-team-leadership-and-technician-development">Team leadership and technician development</h2> <ul> <li>Supervise, coach and support a team of HVAC service technicians and apprentices.</li> <li>Assist with recruiting, interviewing, hiring and onboarding new technicians.</li> <li>Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.</li> <li>Conduct ride-alongs and skills assessments to identify training needs.</li> <li>Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.</li> <li>Set clear performance expectations, give regular feedback and conduct performance reviews.</li> <li>Address attendance, conduct and performance issues promptly and fairly, following company policy.</li> <li>Build a positive, accountable team culture and help retain skilled technicians.</li> </ul> <h2 id="x_gmail-field-operations-scheduling-and-quality-control">Field operations, scheduling and quality control</h2> <ul> <li>Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.</li> <li>Match technicians to jobs based on skill level, location and workload.</li> <li>Manage the on-call rotation and after-hours coverage.</li> <li>Monitor daily job progress and adjust schedules when calls run long or emergencies come in.</li> <li>Perform quality-control inspections on completed work and follow up on callbacks.</li> <li>Review callback trends and correct root causes through training or process changes.</li> <li>Review service tickets, notes, photos and invoices for accuracy and completeness.</li> <li>Make sure work meets manufacturer specifications, company standards and local codes.</li> <li>Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.</li> </ul> <h2 id="x_gmail-customer-service-and-sales-support">Customer service and sales support</h2> <ul> <li>Serve as the escalation point for customer complaints, concerns and warranty issues.</li> <li>Visit job sites when needed to resolve problems and restore customer confidence.</li> <li>Make sure technicians communicate clearly, explain findings and present repair options honestly.</li> <li>Support the growth of maintenance agreements and service plans.</li> <li>Pass qualified replacement and upgrade leads to the sales team.</li> <li>Review and approve quotes, pricing exceptions and warranty claims within authority limits.</li> <li>Build working relationships with key commercial and property-management accounts.</li> </ul> <h2 id="x_gmail-safety-compliance-inventory-and-reporting">Safety, compliance, inventory and reporting</h2> <p><strong>Safety and compliance</strong></p> <ul> <li>Enforce company safety policies and OSHA requirements on every job.</li> <li>Lead regular safety meetings and toolbox talks.</li> <li>Make sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices.</li> <li>Ensure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules.</li> <li>Track technician licenses and certifications and keep them current.</li> <li>Investigate and report accidents, injuries, near misses and vehicle incidents.</li> </ul> <p><strong>Inventory and purchasing</strong></p> <ul> <li>Oversee truck stock and warehouse inventory to reduce extra trips to the supply house.</li> <li>Approve parts and equipment purchases within budget.</li> <li>Coordinate with suppliers and distributors on availability, backorders and returns.</li> </ul> <p><strong>Reporting and performance</strong></p> <ul> <li>Track key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews.</li> <li>Report service department results to management on a regular schedule.</li> <li>Help set department goals and budgets, and recommend process improvements.</li> <li>Approve technician time sheets and review labor hours against jobs.</li> </ul> <p><strong>Compensation range: </strong>$70,000-$80,000/year</p>