Build a Career You'll Be Proud Of

At DGDG, we create happiness by delivering exceptional automotive experiences for our guests—and exceptional career opportunities for our team members.

Who Thrives at DGDG

The people who succeed here share a few things in common—and it has nothing to do with automotive experience. They're hungry to grow and apply feedback fast. They make everyone around them better and own their results, wins and misses alike. They lead with integrity, caring, performance, and efficiency in everything they do. And they understand that every interaction is a chance to put the guest first.

If that sounds like you, you'll fit right in here.

The Service Advisor serves as the primary point of contact between guests and the service department. This role is responsible for accurately identifying guest vehicle concerns, preparing repair orders, communicating repair recommendations, coordinating with technicians, and ensuring an exceptional guest service experience throughout the repair process.

Key Responsibilities

Greet guests promptly and professionally upon arrival

Listen to guest concerns and accurately document vehicle symptoms and requested services

Prepare and explain repair orders, service recommendations, and cost estimates

Schedule service appointments and manage guest expectations regarding repair timelines. Keep customers informed of repair progress, delays, and completion status

Communicate with technicians to obtain repair updates and technical information

Present maintenance recommendations and obtain customer authorization for additional repairs

Coordinate with the Parts Department to ensure timely availability of required parts

Review completed repair orders for accuracy before vehicle delivery

Explain completed repairs, maintenance performed, and future service recommendations to guests

Handle guest questions and resolve concerns in a professional and timely manner

Maintain accurate guest records and documentation within the dealership management system (DMS)

Follow dealership policies, manufacturer guidelines, and warranty procedures

Assist with achieving departmental guest satisfaction, sales, and performance goals

Perform other duties as assigned

Required Qualifications

Previous experience as an Automotive Service Advisor in a dealership environment

Valid driver's license with a clean driving record; DMV check required

Strong communication, interpersonal, and conflict resolution skills

Excellent organizational and time management abilities

Ability to multitask and work effectively in a fast-paced environment

Basic understanding of automotive maintenance and repair services

Proficiency with dealership management systems (DMS) and computer applications

Reliable attendance and punctuality

Preferred Qualifications

Experience with CDK, or similar dealership management systems

Knowledge of manufacturer warranty policies and repair procedures

Demonstrated ability to build guest relationships and maintain high customer satisfaction scores

Industry Leading Benefits

Values-driven culture and team built on integrity, caring, performance and efficiency
Continuous career development and advancement opportunities
Comprehensive benefits package (Medical, Dental, Vision)
401k with company match
Employee Assistance Program with free telemedicine and mental health resources
Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

The Road Ahead: Your Future With DGDG

Your first role at DGDG doesn't have to be your last. Many of our leaders started in frontline roles just like this one and grew their careers within our organization. We believe in promoting from within whenever possible and creating opportunities for our team members to grow.

Whether your goal is to become a top-performing salesperson, move into leadership, or explore new opportunities within the organization, you'll have access to the training, mentorship, and support needed to continue growing.

More than 70% of our leaders were promoted from within.

More about DGDG

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing, and we've been named a Top Workplace in the Bay Area for 16 consecutive years. Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, "best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. "Be happy" is much more than a slogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.