Company Description

🌍 Location: Poland (Remote)

Who we are?

As a Customer Support Outsourcing startup, we are changing the way businesses connect with their customers. We're thrilled to invite a dedicated Customer Support Representative to join our ranks. If you're passionate about ensuring top-tier customer experiences and skilled in resolving inquiries, building relationships, and providing expert guidance, we want you. Your expertise will play a vital role in elevating our customer interactions and contributing to our dynamic team environment.

What you will get:

🥇 efficienCX Allowance - Everything you need for maximum efficiency.
🍀 Wellness Allowance - Ultimate relaxation with a range of wellness options.
💫 Health Insurance - It’s a non-negotiable priority for us.
💪 Gym subscription - Unlock your best self through physical movement.
💡 Learning and Development - We take joy in supporting your continuous growth.
🕛 Flexible working time - We strive to accommodate them to the best of our ability.
🏓 Company events - variety of engaging online and offline events, fostering relaxation and laughter.
✨ Social responsibility programs - We aim to create a better world for everyone around us.
💼 Career Development - Empower your growth journey by selecting your path, and we’ll guide you every step of the way.

Job Description

🚀 What will you be doing:

Engage with customers through various channels including phone, email, and chat to promptly address inquiries, concerns, and technical issues.
Utilize your problem-solving prowess to troubleshoot and resolve customer challenges, ensuring their satisfaction and building lasting relationships.
Cultivate a deep understanding of our products/services to offer personalized assistance, product information, and usage guidance.
Share your product insights with our development teams, contributing to enhancements driven by real customer feedback.
Collaborate with team members to escalate complex issues and ensure timely resolution, while keeping customers informed throughout the process.
Identify opportunities to introduce customers to additional offerings, contributing to revenue growth through thoughtful cross-selling and upselling.
Elevate your skills through continuous training, improving your ability to deliver exceptional service and support.

Qualifications

⭐ Your profile:

Exceptional proficiency in English and German, both written and spoken, with an emphasis on clear and effective communication.
Strong interpersonal skills and the ability to actively listen, empathize, and effectively address customer concerns.
A knack for creative problem-solving, enabling you to find innovative solutions while maintaining composure.
Quick adaptability to learn and understand our products/services, and the technical tools required for customer interactions.
Resilience and patience in handling challenging customer situations, always striving for positive outcomes.
A collaborative spirit, eager to contribute to a team environment and share insights for mutual growth.
Excellent time management skills, allowing you to manage multiple inquiries and tasks efficiently.
A customer-centric attitude and a commitment to exceeding expectations with every interaction.
A high school diploma or equivalent is required, while a bachelor's degree or relevant certifications are advantageous.
Prior experience in customer service, support, or a related role is preferred.

Additional Information

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We are committed to promoting diversity and equal opportunities in the workplace, encouraging candidates of all backgrounds to apply.