Company Description

JBK Technologies Private Limited is a subsidiary of a US based technologies and business consulting firm, Grove86 Group in NY/NJ. Grove86 specializes in technology and business consulting for startups and VC-backed companies.

We help resolve the most critical matters: technology, strategy, marketing, organization, operations, and budgeting, while focusing on the entrepreneur’s idea and opportunities. And, Yes, we also provide full service branding and digital solutions to your business. Our Mission:

We don’t want to let your ideas vaporize just because you don’t have enough capital or the right technology resources. Many noble ideas just die down because technology seems too complex or too expensive. At Grove86 we help kick-start new ideas by providing technology and product development consulting.

Job Description

We have openings for our Technical Operations & Support Team. We are hiring for talented Technical Operations & Support professionals to join our team. If you're excited to be part of a winning team, JBK is a great place to grow your career. You'll be glad you applied for this role.

Experience: 2 - 5 years

Location: Pune

Job Type: Full-time

Principal responsibilities and Duties:

Reporting of requests for technical assistance, steps taken to resolve them, and the specific dates / individuals involved
Act as the initial point of contact for all product related queries from clients or other employees
Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting right expectations
Participates in content creation (self-service) and maintenance such as Knowledge base content, Support forums, etc.
Validates technical information and issue early warning and disseminates information as needed
Assesses when it is necessary to engage or escalate issues to senior team members
Possess analytical and logical thinking to resolve complex issues
Attend meetings with clients to analyse, troubleshoot and diagnose reported issues

Required Skills: Non-Technical Skills

Qualifications

Minimum 2 - 5 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services.

Professional written and interpersonal skills are essential when communicating with customers and clients
Excellent problem solving & logical thinking
Ability to work under pressure
Ability to work within a Team.
Flexibility in handling business needs
Self-motivated and self-learner
Ability to work on rotational shift basis
Time-management skills and the ability to meet deadlines for resolution

Educational Qualifications:

BS. Engineering, Computer Science, or similar discipline.
Industry-specific certifications in relevant computer technologies may be required

Additional Information

Note:

Technical Knowledge

Basic knowledge of SQL & Database technologies.
Working experience in HTML.
Basic knowledge of PHP.
Experience in JIRA and understanding of Agile methodologies.
High proficiency in MS Excel, PowerPoint, Word
AWS knowledge is a plus.
Working experience in Help desk software (Zendesk / FreshDesk / Zoho / Kayako, etc)
nterested applicants: after you apply for this position, there will be an assessment questionnaire.
Please fill out the questionnaire. Applications without the assessment questionnaire will not be reviewed.