Account Manager

Account Manager Login Properties Owners Property Management Rental Guarantee Tenant Placement Tenant Screening Maintenance Legal Services Owner Reviews Tenants Become a Tenant Required Documents Get Verified by Royal York No Deposit Required Submit a Work Order Tenant Reviews Tenant Portal Professionals Developer Realtor Reviews About Us About Royal York Meet The Team Careers News and Articles FAQs Franchising Dream Fund Company Reviews Contact Us Albania Office Canadian Office Germany Office Kosovo Office Netherlands Office Poland Office United States Office Login Are you An Owner or A Tenant? Owner Tenant See All Jobs Account Manager Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations Type Full-Time · Remote Location(s) Durrës, Durrës County, Albania Compensation CAD $30,000 - CAD $35,000 Annually Share this job: Apply Now Job Description Full-Time Durrës, Durrës County, Albania Important Location Requirement This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested. Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide. EST Hours Required Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks. This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers. How to Apply Apply with your resume If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying What You’ll Do Act as a main point of contact for property owners and tenants throughout the management process Manage multiple active client and property files at once with strong organization and follow-up Provide proactive updates so owners know what is happening, what is pending, and what happens next Handle time-sensitive issues with urgency, professionalism, and clear communication Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations Collect, review, and track required documentation according to company process Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate Escalate issues early when needed and protect client satisfaction through strong judgment Support a structured, process-driven client experience from start to finish Requirements 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience Proven ability to manage multiple clients, accounts, properties, or files at the same time Strong communication skills and confidence handling owner, tenant, or client concerns High process discipline and comfort working inside a structured CRM workflow Strong follow-up habits, task management, and documentation accuracy Ability to stay calm under pressure and prioritize quickly in a high-volume environment Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues Nice-to-Have Property management, leasing, real estate operations, or housing-related experience Experience handling both clients and end users, such as