Platform Solutions Engineer

<h3><strong>About Aspira</strong></h3> <p>For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.</p> <p>We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.</p> <p>Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.</p> <h3><strong>FYI</strong></h3> <p>Applicants must be legally authorized to work in the United States. Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future.</p> <p>As part of our hiring process, candidates may be required to complete an identity verification check conducted through Checkr, a secure third-party service provider. This step helps confirm the authenticity of applicant identities and supports a fair, secure hiring process for all candidates.</p> <p>By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.</p> <h3><strong>The Ideal Candidate</strong></h3> <p><span data-contrast="none">We're looking for a curious, analytical, and self-driven Platform Solutions Engineer to join our Enterprise Platforms team. This isn't a traditional support role or one focused on mastering a single technology — it's about solving business problems by connecting systems, automating processes, and designing scalable technical solutions across cloud platforms, contact center systems, and enterprise applications.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">You may be asked to solve a problem involving AWS, Amazon Connect, ServiceNow, Jira, a third-party SaaS platform, or a system you've never worked with before. You don't need to know every technology on day one. You do need to know how to learn, investigate, connect the dots, and determine the best path from a business requirement to a working technical solution.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">The ideal candidate is someone who naturally asks, "How can we make this better?" and can independently figure out how to make it happen.</span><span data-ccp-props="{"335559739":120}"> </span></p> <h3><strong>Key Responsibilities </strong></h3> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Platform Engineering & Integration</span></span><span data-ccp-props="{"335559738":160,"335559739":70}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Design, build, and maintain integrations between enterprise applications using APIs, webhooks, middleware, and modern integration patterns.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Develop and maintain serverless solutions on AWS, including planning and executing runtime upgrade and migration projects for deprecated services.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Design and maintain Amazon Connect contact flows and routing logic across multiple markets and queues.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Architect notification and messaging workflows to support customer- and agent-facing use cases such as availability alerts and status updates.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Participate in the implementation and integration of new / existing enterprise platforms.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Process Improvement & Automation</span></span><span data-ccp-props="{"335559738":160,"335559739":70}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Analyze existing workflows and identify opportunities for automation and optimization, favoring reusable solutions over one-off fixes.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Design and implement ServiceNow automations to enforce clean ticket lifecycle states, ITIL-aligned status transitions, and QA review processes.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Design and implement AI-powered workflows and intelligent automation across business platforms, integrating AI services.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Document architecture, workflows, and integration designs.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Collaboration</span></span><span data-ccp-props="{"335559738":160,"335559739":70}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Work closely with Platform Managers, Business Analysts, Product Owners, Contact Center Operations, and business stakeholders to translate business needs into technical solutions.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":460,"335559991":260,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Participate in solution design discussions and communicate technical concepts clearly to both technical and non-technical audiences.</span><span data-ccp-props="{"335559739":50}"> </span></li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="none">4+ years of experience in software development, platform engineering, automation, systems integration, or a related technical field.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience designing, building, deploying and integrating cloud-based applications and services using APIs. </span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Experience with scripting or programming languages such as Python, JavaScript, or TypeScript.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Strong troubleshooting, analytical, and communication skills.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</span><span data-ccp-props="{}"> </span></li> </ul> <h3><strong>Required Hardware and Software Competencies</strong></h3> <p><span data-contrast="none">You will primarily work with AWS, Amazon Connect, ServiceNow, Jira, and other enterprise platforms. Deep expertise in every technology is not expected on day one. Curiosity, problem-solving ability, and the ability to learn quickly are essential.</span><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><strong><span data-contrast="none">Cloud (AWS)</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">Lambda, API Gateway, IAM, EventBridge, Athena, SNS, End User Messaging, CloudFront, S3, Lex, etc.</span><span data-ccp-props="{"335559739":60}"> </span></p> <p><strong><span data-contrast="none">Contact Center</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">Amazon Connect</span><span data-ccp-props="{"335559739":60}"> </span></p> <p><strong><span data-contrast="none">Enterprise Platforms</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">ServiceNow, Jira, Office365, WFM Tools</span><span data-ccp-props="{"335559739":60}"> </span></p> <p><strong><span data-contrast="none">Integration</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">REST APIs, JSON, OAuth, Webhooks, Model Context Protocol (MCP) or similar AI integration frameworks</span><span data-ccp-props="{"335559739":60}"> </span></p> <p><strong><span data-contrast="none">Development</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">Python, JavaScript, TypeScript, Git</span><span data-ccp-props="{"335559739":60}"> </span></p> <p><strong><span data-contrast="none">AI</span></strong><span data-ccp-props="{"335559738":140,"335559739":40}"> </span></p> <p><span data-contrast="none">AI Agents, Large Language Models (LLMs), Prompt engineering, Intelligent workflow automation</span><span data-ccp-props="{"335559739":60}"> </span></p>