Company Description

Magnetic Marketing is a leading marketing and sales with headquarters based in Toledo. Our team prides itself on managing each of our client's accounts as successfully as possible. Therefore, we provide our clientele with the very best personnel. Each of our team members is highly motivated to deliver a personal representation explicitly catered to meet the needs of that account and exceed the expectations of our clients. We aim to provide our prestigious clientele the very best in marketing, sales, branding, promotions, and advertising for their company profile. If you're looking to take your company to the next level, look no further, you've found the most motivated team dedicated to bringing you there.

Job Description

. Serve customers by providing product and service information and resolving product and service problems.

· Identify and manage project issues and conflicts.

· Bias for action to resolve problems or concerns in a timely manner that exceeds normal expectations.

· Communicate effectively and clearly in a manner that conveys credibility and confidence when interacting with the team to understand needs, requirements, and escalates as appropriate.

· Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.

· Propose recommendations for changes to services based on customer feedback and requests.

· Monitor daily workflow and ensure that appropriate procedures are followed.

· Be able to cross-train into a management role.

· Gather, review, and assess all relevant information to determine possible causes and resolve customers' inquiries, complaints, comments, or concerns.

Qualifications

Qualifications and Education Requirements:

High school Diploma or equivalent

Minimum of two years customer service experience

Must pass all background checks

Computer experience; keyboarding at 35 wpm

Clear, precise communication skills with good customer relations

Proficient verbal and written skills, phone etiquette

Additional Information

BENEFITS/PERKS:

· Personal and professional development

· Training in sales, marketing, business development, and leadership

· Experience in public speaking, presentations, and strategic planning

· Executive level coaching

· Bonuses and incentives

· Travel opportunities

If you believe you have what it takes then get in touch today. If you are a recent graduate, soon-to-be grad, or just haven't yet found the right career path, apply today.