Provide professional technical support and troubleshooting to customers. Identify and resolve technical issues efficiently. Guide customers through solutions in a clear and friendly manner. Document customer interactions and reported issues accurately. Deliver an excellent customer experience while meeting performance standards. Work effectively in a fast-paced, team-oriented environment. Excellent English communication skills . Strong problem-solving and troubleshooting abilities. Good computer and technical skills. Customer-focused with a professional attitude. Ability to multitask and work under pressure. Willingness to work rotational shifts , including overnight shifts. Previous technical support or customer service experience is a plus, but not mandatory.