KEY RESPONSIBILITIES Manage IT Operations for Bayut and dubizzle. Manage organisational fiscal years, Capex/Opex planning, forecasting and expense management. Proactively identify performance weaknesses and propose solutions. Lead teams in problem management, change management and improvement opportunities to reduce incident counts. Collaborate with other technical and functional teams to document and support business rules and operating procedures. Diagnose and resolve technical issues related to Bayut and dubizzle employees. Provide L2 desktop support (Windows/Mac/Linux). Server Administration. Set up and configure new laptops and desktops. Conduct regular system audits. Administer and maintain Wireless access points, VPN and company-issued mobile devices. Ensure security and upgrades are applied to desktops and laptops and kept up to date. Provide network support and resolve issues with routers and access points. Perform support duties, as required, to meet specific operational objectives. Provide ongoing guidance, feedback and mentoring support to the team. Proactively track and review team performance and provide feedback for improvements. Comply with and help to maintain quality service by establishing and enforcing the company’s standards. Identify opportunities for team development and skills advancement.