Company Description

Railroad Bazaar has grown to become one of North Alabama’s largest music retailers. With one large storefront, and an ever-growing online presence, our success comes directly from the tremendous support we have received from the local community. We have had the great privilege of serving our local music community, and have made many lasting friendship over the years..

Music Lessons Music lessons are offered at all Railroad Bazaar music store locations for many types of instruments. Rentals Railroad Bazaar has the lowest instrument rent-to-own rates and the best rental incentives in the area!

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

Manage and prioritize multiple concerns simultaneously.
Provide appropriate and correct information to incoming customer order status and product knowledge requests.
A positive attitude, even when faced with misplaced criticism or frustration.
The ability to learn quickly and move on from both success and failure.
Process customer orders/changes/returns according to established department policies and procedures.
Work closely with the credit department to resolve disputed credit items.
Provide timely feedback to company management regarding challenges or customer concerns.
Partnership with the sales team to meet and exceed customer’s service expectations.
Listen, document, and help resolve conflicts with customers.
Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Qualifications

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Additional Information

All your information will be kept confidential according to EEO guidelines.