Customer Service Representative - MIA

<div class="content-intro"><p>We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="x_msonormal" data-ccp-parastyle-defn="{"ObjectId":"d831d5ca-a564-4a37-968c-e8f6490d353c|32","ClassId":1073872969,"Properties":[268442635,"24",335559704,"1025",335559705,"1033",335551547,"1033",335559740,"240",201341983,"0",335559739,"160",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",201341986,"1",469769226,"Times New Roman",469775450,"x_msonormal",201340122,"2",134233614,"true",469778129,"4",335572020,"0",134233118,"true",134233117,"true",469778324,"Normal"]}">Job D</span><span data-ccp-parastyle="x_msonormal">escription</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">We are seeking Customer Service Representatives to join our team. </span><span data-ccp-parastyle="x_msonormal">It’s</span><span data-ccp-parastyle="x_msonormal"> important that our support teams are available when our customers need them most, as such, our CX reps will require flexible availability to work an assigned </span><span data-ccp-parastyle="x_msonormal">work schedule within our hours of operations.</span></span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Responsibilities include (but are not limited to the following):</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Provide customer support for all customers, external and internal</span><span data-ccp-parastyle="x_msonormal">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Answer customer </span><span data-ccp-parastyle="x_msonormal">inquiries</span><span data-ccp-parastyle="x_msonormal"> via phone call, online chat, or e-mail, and offer resolutions; with the </span><span data-ccp-parastyle="x_msonormal">objective</span><span data-ccp-parastyle="x_msonormal"> being "one contact resolution"</span><span data-ccp-parastyle="x_msonormal">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Act as liaison between customers and branches</span><span data-ccp-parastyle="x_msonormal">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p><strong><span data-contrast="none">Key Performance Indicators:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":259}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Thorough knowledge of branch operations imperative to communicate with customers</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":259}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Qualifications</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">:</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Minimum one year of Customer Service Experience</span><span data-ccp-parastyle="x_msonormal">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Must have a Highschool diploma</span></span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}">Must be bilingual (English/Spanish)</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Must be proficient in the use of Outlook, Word, and Excel</span><span data-ccp-parastyle="x_msonormal">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none"><span data-ccp-parastyle="x_msonormal">Administrative experience is a plus.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335557856":16777215,"335559738":0,"335559739":0,"335559740":240}"> </span></li> </ul> <p> </p>