The mission of the Houston Botanic Garden is to enrich life through discovery, education, and conservation of plants and the natural environment. HBG is a young botanic garden that strives to inspire all people to love plants and be good stewards of the natural world. The gardens include a global garden with arid, sub-tropical, and tropical plants; a culinary garden with permanent and seasonal displays; a family garden centered around a lagoon; a woodland event garden; wetlands; and a coastal prairie on a 132-acre site. The Garden is seeking a full-time Visitor Experience Assistant who will report to the Visitor Experience Manager. The ideal candidate is passionate about customer service; guest engagement; has experience in vendor relations and retail sales; demonstrates strong critical thinking and problem-solving skills; and desires to work in a dynamic organization in a stage of rapid growth. Main Job Responsibilities: • Greet and welcome visiting members, public, volunteers and guests. • Processes transactions for items at HBG including, but not limited to, general admission, memberships, classes, events, and merchandise. • Perform general clerical duties and light cleaning of the ticketing and shop area as needed. • Assist with routine inventory counts • Act as a positive ambassador for the garden at all times, maintaining a safe and welcoming environment for all visitors. • Communicate daily schedule of events within the Garden. • Respond to visitor and member questions, managing tickets in our ticketing software, answering voicemails, and in-person questions. Qualifications and Experience Requirements: • High school diploma or GED required, some college preferred. • Minimum of 1 year of proven work experience in retail or customer service. • Excellent interpersonal and communication skills with a variety of audiences. • Must be comfortable working with crowds. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Ability to remain calm in stressful situations and help resolve conflicts with tact and courtesy. • Must be able to work in outdoor weather conditions. • Experience with point of sale software a plus. • Must be able to lift event items (chairs, boxes, signs, etc.) up to 40 lbs. • Flexibility to work in the evenings and/or on weekends. • Position subject to passing a criminal background check. Schedule and Salary: • Full time, hourly position. Weekends and some evenings