Company Description

PFITECH is an innovative staffing and managed services provider, founded in 2001, that partners with companies to provide highly skilled personnel and IT solutions. We empower our employees through motivation and training to deliver a world class service while meeting our clients’ service-level agreements. At PFITECH, you will work with fortune 100 companies and gain valuable corporate experience with the opportunity to grow. Most of our senior leadership has advanced through the ranks and understand our philosophy of putting our customers first.

Job Description

PFI Tech currently has a need for an entry-level Field Service Associate to provide support to our client sites in the Dallas, TX area. The primary duties will include ordering, delivering, and installing printer consumable items (toner, drum units, etc) into printers at client sites.

Field Service Associate Responsibilities Include:

Providing outstanding customer service via phone, e-mail, and in-person at the client’s location.
Respond to service request tickets, update and close tickets with detailed information within the assigned response/resolve time frame or SLA (Service Level Agreement)
Using and navigating printer menus
Inputting data into pre-defined forms, excel, and web applications.
Escalating issues to team leaders & management as needed.
Perform other duties as required.

Qualifications

Field Service Associate Requirements:

High School diploma minimum: some technical education preferred
Basic skills in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Good communication and customer service skills
Ability to maintain a professional appearance
Ability to work independently with minimal supervision.
Must have reliable transportation
Must have an active driver’s license
Must be able to pass a client background check, drug screen & fully vaccinated for COVID-19

Additional Information

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance