Technical Support Analyst Job Details | flatexDEGIRO AG We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Skip to main content View Profile View Profile View Profile Search by Keyword Search by Location Show More Options Loading... Job Function All Title All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » Technical Support Analyst City: Sofia Who we are flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality. With more than 3,5 million customer accounts and more than 75 million securities transactions processed in 2025, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth. Want to know what it’s like to work for flatexDEGIRO? Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply! This is what you'll do: Act as the first point of contact for incidents and service requests reported by clients and internal users. Provide first-level troubleshooting and support to identify, diagnose, and resolve incidents efficiently. Assess, categorize, and prioritize incidents based on their impact and urgency, ensuring timely escalation to the relevant L2 teams or Teams when necessary. Collaborate closely with L2 support, development teams, and other departments to ensure effective incident resolution. Create and maintain adequate documentation for current processes. Ensure clear and timely communication with stakeholders, keeping them informed about incident status, progress, and resolution. Follow established Incident and Service request processes, ensuring compliance with agreed service levels (SLAs). Identify recurring issues, contribute to continuous service improvements, and share knowledge within the team. You bring us these skills: Educational background in Computer Science, Information Technology, Engineering, or a related field. 0–2 years of professional experience in IT support, Service Desk, or a similar technical role. Good knowledge of Windows operating systems, Microsoft 365, and common workplace applications.Basic understanding of IT infrastructure, networking, and troubleshooting principles. Familiarity with IT Service Management (ITSM) tools and Incident Management processes is considered a plus. Strong problem-solving skills, attention to detail, and the ability to prioritize tasks effectively.Good communication and interpersonal skills, with a customer-oriented approach. A strong sense of ownership and accountability when handling incidents and service requests. Proactive attitude, willingness to learn new technologies, and interest in the financial services industry.Ability to work independently and collaborate effectively with technical teams and other departments. Willingness to w