Medical Secretary

<div class="content-intro"><p>Akido builds AI-powered doctors<strong>.</strong> Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.</p> <p>Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving <a href="https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care">unhoused communities</a> in Los Angeles to <a href="https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&page=1">ride-share drivers</a> in New York.</p> <p>Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. <a href="https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence">Read more about Akido’s $60M Series B</a>. More info at <a href="http://Akidolabs.com">Akidolabs.com</a>.</p></div><p><strong>The Opportunity </strong></p> <p>The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities. </p> <p><strong>What you’ll do </strong></p> <p><strong>Front Office Operations: </strong></p> <ul> <li>Greet patients and visitors in a professional and welcoming manner </li> </ul> <ul> <li>Check in patients, verify demographics and insurance information in Epic EHR </li> </ul> <ul> <li>Collect co-payments and process patient payments using point-of-sale systems </li> </ul> <ul> <li>Schedule, reschedule, and confirm patient appointments across multiple providers and locations </li> </ul> <ul> <li>Manage provider calendars and optimize appointment scheduling </li> </ul> <ul> <li>Respond to patient inquiries via phone, email, and patient portal messages </li> </ul> <ul> <li>Register new patients and update existing patient information </li> </ul> <p><strong>Medical Records and Documentation: </strong></p> <ul> <li>Maintain accurate and confidential patient medical records in Epic EHR </li> </ul> <ul> <li>Scan, file, and organize medical documents and correspondence </li> </ul> <ul> <li>Processing medical records requests and release of information forms </li> </ul> <ul> <li>Ensure compliance with HIPAA regulations and patient privacy standards </li> </ul> <ul> <li>Track and follow up on missing or incomplete documentation </li> </ul> <ul> <li>Prepare charts and documentation for provider review </li> </ul> <ul> <li>Coordinate medical record transfers between facilities and external providers </li> </ul> <p><strong>Administrative Support: </strong></p> <ul> <li>Transcribe provider notes and communications as needed </li> </ul> <ul> <li>Process prescription refill requests and route to appropriate clinical staff </li> </ul> <ul> <li>Coordinate referrals to specialists and obtain prior authorizations </li> </ul> <ul> <li>Verify insurance eligibility and benefits </li> </ul> <ul> <li>Prepare and submit insurance claims and support documentation </li> </ul> <ul> <li>Handle incoming and outgoing mail and faxes </li> </ul> <ul> <li>Coordinate patient follow-up appointments and recall systems </li> </ul> <p><strong>Communication and Coordination: </strong></p> <ul> <li>Serve as liaison between patients, providers, clinical staff, and external contacts </li> </ul> <ul> <li>Communicate test results to patients by provider instructions </li> </ul> <ul> <li>Coordinate with other RIPC Medical Group locations for patient care continuity </li> </ul> <ul> <li>Facilitate communication with pharmacies, laboratories, and imaging centers </li> </ul> <p><strong>Quality and Compliance: </strong></p> <ul> <li>Maintain patient confidentiality and adhere to HIPAA regulations </li> </ul> <ul> <li>Follow office policies, procedures, and clinical protocols </li> </ul> <ul> <li>Participate in quality improvement and compliance initiatives </li> </ul> <ul> <li>Support ACO quality metrics documentation and reporting </li> </ul> <ul> <li>Ensure accurate and timely completion of administrative tasks </li> </ul> <ul> <li> <ul> <li>Always maintain professional appearance and demeanor </li> </ul> </li> </ul> <p><strong>Who you are </strong></p> <p><strong>Requirements and Qualifications:</strong><strong> </strong></p> <ul> <li>Minimum of 2+ years of experience as a Medical Secretary in Primary Care.  </li> </ul> <ul> <li>High school diploma required. </li> </ul> <ul> <li>Self-starter & willingness to learn.  </li> </ul> <ul> <li>Strong communication, organizational, and planning skills. </li> </ul> <ul> <li>Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).  </li> </ul> <ul> <li>Ability to collaborate with team members on assigned tasks.  </li> </ul> <ul> <li>Familiarity with medical terminology and ability to calculate and collect cash transactions. </li> </ul> <ul> <li> <ul> <li>Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner. </li> </ul> </li> </ul> <p><strong>Benefits </strong></p> <ul> <li>Medical, dental, & vision coverage</li> <li data-ogsc="rgb(0, 0, 0)">Life insurance - Company paid basic life insurance & voluntary supplemental policies</li> <li data-ogsc="rgb(0, 0, 0)">Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible</li> <li data-ogsc="rgb(0, 0, 0)">Voluntary accident insurance</li> <li data-ogsc="rgb(0, 0, 0)">401k eligibility at 1-year of employment, immediate vesting of company match once eligible</li> <li data-ogsc="rgb(0, 0, 0)">Paid time off</li> <li data-ogsc="rgb(0, 0, 0)">Paid holidays</li> <li data-ogsc="rgb(0, 0, 0)">Work life balance of primary care office setting</li> </ul> <p> </p> <p><strong>Physical Demands:</strong></p> <ul> <li>Prolonged periods of sitting at a desk and using a computer.   </li> <li>Able to sit/stand/walk for long periods of time.   </li> <li>Must be able to lift 15 pounds at times.   </li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary range</div><div class="pay-range"><span>$37,440</span><span class="divider">—</span><span>$45,760 USD</span></div></div></div><div class="content-conclusion"><p data-pm-slice="1 1 []">Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.</p></div>