<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC">&nbsp;</div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc">&nbsp;</div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-lark-html-role="root"> <div class="rich-text-paragraph" data-eleid="4"><strong><span class="text-only" data-eleid="5"><span class="text-only">Responsibilities:</span></span></strong></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="6"> <li class="richTextDocs-listItem" data-eleid="7"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="8"><span class="text-only">Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, </span></span><strong><span class="text-only" data-eleid="9"><span class="text-only">with a strong focus on risk mitigation</span></span></strong><span class="text-only" data-eleid="10"><span class="text-only">.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="11"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="12"><span class="text-only">Investigate, monitor, and analyze customer transactions to </span></span><strong><span class="text-only" data-eleid="13"><span class="text-only">identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses</span></span></strong><span class="text-only" data-eleid="14"><span class="text-only">.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="15"> <div class="richTextDocs-listItem__text"><strong><span class="text-only" data-eleid="16"><span class="text-only">Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals.</span></span></strong></div> </li> <li class="richTextDocs-listItem" data-eleid="17"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="18"><span class="text-only">Ensure efficient and excellent customer service experience provided.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="19"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="20"><span class="text-only">Be well equipped with the Company's platform/product including keeping abreast of general market conditions.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="21"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="22"><span class="text-only">Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="23"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="24"><span class="text-only">Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="25"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="26"><span class="text-only">Ensure frontline operations are smooth, including </span></span><strong><span class="text-only" data-eleid="27"><span class="text-only">proactively identifying, assessing, and flagging any operational discrepancies, fraud trends, or situational risks</span></span></strong><span class="text-only" data-eleid="28"><span class="text-only"> to management on time.</span></span></div> </li> </ul> <div class="rich-text-paragraph" data-eleid="29"><strong><span class="text-only" data-eleid="30"><span class="text-only">Requirements:</span></span></strong></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="31"> <li class="richTextDocs-listItem" data-eleid="32"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="33"><span class="text-only">2-4 years experience in customer service, </span></span><strong><span class="text-only" data-eleid="34"><span class="text-only">risk management (风控), fraud investigation, or Trust &amp; Safety</span></span></strong><span class="text-only" data-eleid="35"><span class="text-only">, trained in frontline operations. </span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="36"> <div class="richTextDocs-listItem__text"><strong><span class="text-only" data-eleid="37"><span class="text-only">Proven background in Risk Control / Fraud Prevention is highly preferred.</span></span></strong></div> </li> <li class="richTextDocs-listItem" data-eleid="39"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="40"><span class="text-only">Advantageous for candidates with experience working in financial institutions or fintech, specifically handling dispute resolution, conflict mediation, </span></span><strong><span class="text-only" data-eleid="41"><span class="text-only">or </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">Anti-Money Laundering</span><span class="text-only"> (</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">AML</span><span class="text-only">)</span></span></strong><span class="text-only" data-eleid="42"><span class="text-only">. </span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="43"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="44"><span class="text-only">Someone with sharp analytical acumen and keen eyes for numbers, statistics, </span></span><strong><span class="text-only" data-eleid="45"><span class="text-only">and risk indicators</span></span></strong><span class="text-only" data-eleid="46"><span class="text-only"> is ideal for this position. </span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="47"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="48"><span class="text-only">Good communication (written and spoken) skills to effectively understand customers' (buyer/seller) perspectives, resolve disputes, and </span></span><strong><span class="text-only" data-eleid="49"><span class="text-only">clearly explain risk-related actions to users</span></span></strong><span class="text-only" data-eleid="50"><span class="text-only">.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="51"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="52"><span class="text-only">Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="53"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="54"><span class="text-only">Knowledge of blockchain, crypto, and P2P payment will be highly advantageous.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="55"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="56"><span class="text-only">Able to perform 5 days' shift work including weekends &amp; Public Holidays (8am-5pm / 4pm-1am / 12am-9am).</span></span></div> </li> </ul> </div><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment.&nbsp;<br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>